Jobgroup: Service
Location: Telford, UK
Working hours: Fulltime 42.5 plus overtime
For our UK office based in Telford we are looking for an experienced field service engineer. In this position you will mainly be present at our customers all over the UK (approximately 70%). Are you independent and proactive? Then we look forward to meeting you!
THE POSITION
Moba is world leader in innovative machines for grading, packing and processing eggs in the food industry based in the Netherlands. With more than 850 colleagues and a history going back over 75 years, we build the most high-quality technical systems, from design to production and from installation to service. Moba UK was founded in 1966 and was Moba's first foreign subsidiary.
As an International Field Service Engineer you are responsible for installing machines, maintaining existing machines and solving malfunctions at customers. You are often present at our customers, approximately 70% of your working time. You will report to our Service Manager in Telford.
Requirements and expectations for a new Engineer starting with Moba UK:
- Estimated to be away from home for a least 3 months of the year and balanced throughout the year;
- Average of 100 overnights per year away from home;
- Be prepared to attend service calls at short notice and work long days;
- During installation of new machinery, work 12 straight days, 10 - 12 hours per day;
- Willing to work weekends and nightshifts;
- Spend time at Moba UK (Telford) for training on procedures, paperwork, machine manuals, systems and training;
- Attend various application training at Moba Netherlands;
- Willing to attend overseas installations;
- Actively complete in-house development courses to enhance company profile and self-renumeration;
- Out of hours call-out support (during training with experienced engineer and thereafter when qualified to attend solo);
- Upon successful completion of training, join our on-call activities covering 24/7 support to the UK (Around 1 week every 6 weeks).
What do we expect from you?
- Electrical / mechanical background demonstrated verbally and through a formal qualification;
- Working within food processing / manufacturing / electrical / mechanical environment;
- Install, maintain and commission machinery / equipment;
- You are able to work under pressure to restore failed systems;
- Excellent communication skills;
- Telephone 'helpdesk' support and advice to customers and colleagues;
- You are able to write detailed service reports;
- Full clean driving licence.
Who are you?
- You represent the core values of Moba; you are innovative, a teamplayer and take ownership;
- You are aware of the need for quality and you take this awareness with you when carrying out your work;
- You are technically well-versed and enjoy tinkering;
- You work in a solution-oriented and results-oriented manner;
- You work in a customer- and results-oriented manner;
- you anticipate customer requirements and translate this into concrete actions, whereby you can make a good assessment between the interests of the organisation and the interests of the customer;
- You work independently, stress-resistant and solution-oriented.
What do we offer you?
- Salary of £41,000.00 OTE per annum increasing with experience;
- Extensive training program;
- 23 days holiday (increasing by one day for each 5 years completed, up to a maximum of 5 additional days) plus 8 statutory holidays per annum and 3 Christmas gifted days.
- Excellent overtime pay;
- Addition of average holiday pay (based on overtime);
- Staying away from home allowance of £30 per night and nightwork allowance of £100 per shift;
- Food allowance;
- Company vehicle (typically Ford Connect);
- Company Barclaycard, mobile phone and laptop;
- Pension scheme, Healthcare and Insurance benefit;
- Company events