Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
Responsibilities
- Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
- Vendor relationship management including oversight for all offshore managed service.
- Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
- Guide development teams on application stability and supportability improvements.
- Formulate and implement a framework for managing capacity, throughput and latency.
- Define and implemented application on‑boarding guidelines and standards.
- Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
- Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
- Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
- Participates in business review meetings, relating technology tools strategies to business requirements.
- Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program
- Performs other duties and functions as assigned
- Act as the primary point of contact for platform matters, defining the vision and roadmap in partnership with engineering leaders and business stakeholders.
- Champion the platform's resilience strategy by planning and executing wargaming scenarios, chaos engineering tests, and disaster recovery drills.
- Drive a comprehensive automation strategy to reduce manual toil, improve deployment velocity, and identify opportunities to leverage AI for operational intelligence.
- Performs other duties and functions as assigned
- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
- Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards.
- Develop and implement AI‑powered solutions to automate routine support tasks, predict system failures, and optimize resource utilization.
Qualifications
- Project management with demonstrable results in improving IT services
- Capacity Planning/Forecasting exposure a plus
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Excellent analytical and problem‑solving skills, with the ability to thrive in a fast‑paced support role
- Strong communication skills and the ability to explain complex technical concepts to diverse audiences
- A strong track record of developing and executing a strategic roadmap for a technical platform, balancing new features with a dedicated "book of work" for stability
- Demonstrable experience leading resilience initiatives such as wargaming, disaster recovery planning, and incident response simulation
- Effectively share information with other support team members and with other technology teams
- Demonstrated experience in designing and implementing disaster recovery (DR) plans and conducting resilience tests (e.g., wargaming, failure simulation).
- A creative and proactive mindset with a demonstrated ability to identify opportunities for process improvement and automation using AI/ML techniques.
Education
- Bachelor’s/University degree, Master’s degree preferred
Benefits
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity view Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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