Overview
Location: Kidderminster
Salary: A GBP 30,000 - A GBP 35,000 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 30th April 2026
The Role
The Technical Services Manager is accountable for leading and overseeing the Device Configuration and Commissioning department, managing the throughput of approximately 150,000 devices annually. This role is responsible for ensuring operational efficiency, maintaining the highest quality standards, and driving continuous improvement initiatives that foster innovation, deliver cost savings, and enhance overall service excellence.
Key Responsibilities
- Team Leadership: Manage, coach, provide clear direction and develop a team of 20–25, fostering accountability, collaboration, and continuous growth.
- Operations Management: Oversee device configuration, commissioning, and QA (laptops, desktops, tablets, phones, servers, printers), ensuring throughput and service levels are met.
- Quality and Compliance: Set and monitor quality standards, conduct audits, and ensure adherence to customer and regulatory requirements.
- Process Improvement: Drive efficiency, cost savings, and scalability through automation, tools, and workflow enhancements. Lead initiatives to scale operations, supporting with device volumes.
- Stakeholder Engagement: Report on performance, risks, and opportunities to leadership, manage escalations, and support new service launches.
- Resource Planning: Allocate staff and resources effectively, balancing demand, cost efficiency, and service delivery.
Skills And Qualifications
- Performance and KPIs: Deliver high throughput, on-time device configuration and shipping; achieve first-time right quality rates; improve cost efficiency and staff performance.
- Decision Making: Approve day-to-day operational changes, process improvements, and tooling adoption within budget; escalate major budgetary or contractual matters.
- Collaboration: Partner with internal teams (Head of Service, Technology Lead, QA, Logistics, Procurement, IT Ops) and manage external relationships with customers and vendors.
- Compliance and Security: Ensure adherence to ISO27001, Cyber Essentials Plus, GDPR, and customer-specific security standards; maintain audit readiness.
- Future Development: Lead cross-site service standardisation, contribute to strategic innovation projects, and progress towards senior leadership opportunities.
- Experienced leader with proven success managing large-scale IT configuration or technical operations teams.
- Strong people management skills, ideally with experience developing younger or less experienced teams.
- Skilled in operational planning, process management, and high-volume device handling.
- Knowledgeable in IT hardware configuration, quality assurance, and compliance standards.
- Analytical and data-driven, with the ability to interpret KPIs and implement meaningful improvements.
- Strong communication and stakeholder management abilities, with a customer-focused mindset.
- Familiarity with ITIL, Lean, or Six Sigma methodologies is an advantage.
Benefits
- Opportunities to progress to Head of Service Operations or wider leadership roles.
- Staff discount, online store
- Company events
- Refer a friend scheme: GBP 150+
- On-site fully equipped gymnasium
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