Role: Commercial Data Scientist
Location: Leeds, LS15 8GB (hybrid schedule, 1–2 days a week in the office)
Salary: £60,000 – £75,000 per annum, depending on experience, plus up to a 10% discretionary bonus and extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: Monday – Friday 37.5 hours per week (core hours 09:30–16:00, flexible around these)
Do you want to work for the nation’s largest online pharmacy and bring excellence to every patient? We are a market leader with 25 years of experience, supporting over 1.8 million patients in England with NHS prescriptions from request to delivery. Our team is backed by a certified B Corp and Great Place to Work recognitions, creating a positive, honest working environment.
As the Data Science Partner for Pharmacy2U’s Marketing and Commercial teams, you will design and own the models that drive customer segmentation, retention, cross‑sell recommendations, and marketing attribution. Your work translates complex data into clear, measurable commercial outcomes and informs senior leadership decisions.
What you’ll be doing
- Build, validate, and maintain machine‑learning models for customer segmentation, propensity scoring, churn prediction, and marketing attribution
- Design and engineer features from transactional data, CRM engagement, website behaviour, and product usage signals
- Lead A/B testing and experiment design to measure model‑driven commercial impact
- Quantify impact in commercial terms: revenue uplift, churn reduction, campaign ROI, and customer lifetime value
- Act as the primary data‑science partner to Marketing and Commercial teams, shaping priorities and analytical direction
- Present insights and strategic recommendations directly to senior leadership with confidence and autonomy
- Translate complex analytical outputs into clear commercial narratives and actionable recommendations
- Partner with CRM teams to operationalise model outputs through marketing automation platforms
- Define scoring cadences, audience refresh cycles, and CRM integration touchpoints
- Embed data‑science and experimentation best practice across the commercial organisation
Who we’re looking for
- Demonstrated applied machine‑learning expertise across classification, clustering, regression, and propensity modelling
- Proven experience building customer‑segmentation models and translating outputs into actionable commercial strategies
- Strong Python skills (pandas, scikit‑learn, NumPy, matplotlib/seaborn) and ability to write SQL against large relational datasets
- Expertise in A/B testing, experiment design, and measuring incrementality, uplift, and ROI
- Ability to frame analytical work in clear commercial terms, linking models to revenue, margin, retention, CLV, and cost‑to‑serve
- Strong data‑visualisation, storytelling, and communication skills, confident presenting to senior leadership
- Extensive experience as a data scientist in a commercial, retail, or marketing‑analytics environment
- Hands‑on experience with CRM and customer‑journey data, operationalising models for campaign targeting and activation
- Familiarity with modern analytics tooling and platforms (Git, cloud ML environments, CRM/marketing automation platforms)
Benefits
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD, and more)
- Cycle-to‑Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Discounted gym memberships via Blue Light Card and other benefits schemes
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training, and professional development
- 25 days’ annual leave, increasing with service
- Buy‑and‑sell holiday scheme
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
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