Customer Success Manager, Commercial

Overview

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices. Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security. We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.

Based in or near London with the flexibility for periodic office presence and occasional travel for on-site customer engagements.

Responsibilities

Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides, coaches, and nurtures their organization through maximum engagement and adoption, resulting in best-in-class cybersecurity practices.

As a Customer Success Manager at Secure Code Warrior, you\'ll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices.

You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations.

What You'll Do

• Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth
• Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers
• Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies

Qualifications

• 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS
• Strong stakeholder management skills with ability to influence at all organisational levels
• Data-driven mindset with ability to translate metrics into actionable insights and business value
• Excellent communication and presentation skills
• Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business
• Resourceful problem-solver who thrives in fast-paced, collaborative environments
• Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)
• Self-motivated with a track record of exceeding retention and growth targets

Culture & Benefits

We\'re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity and inclusion are core principles guiding how we build our teams and create a company where every single person feels safe and celebrated.

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