Customer Success Manager

Overview

Client Success Manager – Media Production & Events – Up to £45k + bonus + hybrid working (2 days in the office per week).

Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. In addition to a generous bonus, our client offers an employee focused culture with hybrid working with min 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes and 25 days holiday plus bank holidays.

As Client Success Manager, you will manage client relationships and provide a customer-centric experience to a growing portfolio of clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship, and providing high-level reporting, which in turn, ensures successful growth.

An enthusiastic and personable individual who can analyse campaigns, understand the needs of their clients, and prioritise client retention and growth would thrive in this role. If you’re looking for a role that offers plenty of ownership and enjoy problem solving and communication, then we would love to hear from you!

Responsibilities

• Manage client relationships and provide a customer-centric experience to a growing portfolio of clients.
• Collaborate with the Account Director to build and maintain collaborative relationships with key stakeholders.
• Act as a trusted advisor throughout the client journey and proactively manage campaign delivery with marketing operations and internal teams.
• Prioritise client retention and growth through high-quality reporting and relationship management.

Qualifications

• Excellent interpersonal skills and client management ability
• At least 2 years’ experience in client management/client services or similar
• Strong client customer success and stakeholder management skills
• Highly organised and customer-focused, curious and innovative mindset
• Able to successfully manage projects across multiple channels
• Spanish language skills is a plus, but not essential

Additional information

If you are a proactive and personable Client Success Executive, Client Success Advisor, or Client Experience Specialist, apply now for this exciting opportunity.

To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful.

Spotlight Recruitment is an Equal Opportunities Employer. We include and celebrate diversity and welcome applications from all qualified candidates. If you need adjustments to support your application, such as information in alternative formats or accessibility accommodations, please contact us. This information will be treated as confidential and used only for the purpose of determining adjustments for the interview process.

We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. We cannot offer visa sponsorship for candidates requiring a work permit in this location.

Are you looking for a different role? Spotlight Recruitment would love to support your search; you can join our community of followers to stay updated on our latest roles and blogs.

#J-18808-Ljbffr