Portfolio Account Manager (I&C) – Elite
Reports to: Senior Commercial Manager
Location: Leicester LE3
Working hours: Monday to Friday, 37.5 hours a week (Hybrid considered)
Responsibilities
- Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
- Strengthen day‑to‑day client relationships through exceptional client service, in‑depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
- Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programmes.
- Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating key risks and maximizing key opportunities.
- Support department‑wide development initiatives.
- Maintain and enhance knowledge of the energy industry.
- Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
- Analyse client needs and provide tailored solutions.
- Collaborate with cross‑department teams to ensure client satisfaction.
- Provide regular reports and updates to line management and other stakeholders.
- Manage and support projects from end to end.
- Develop key relationships across the organisation and with third parties.
- Train new starters on processes and policies.
- Seek improvements in working processes and practices.
- Confidently promote effective communication within the wider team and cross‑departmental.
Qualifications
- Proven experience managing complex, high‑value accounts within the I&C or business energy sector.
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions.
- Demonstrated experience in managing and winning complex tender processes.
- Track record of driving revenue growth through renewals, retention, and upselling.
- Advanced stakeholder management skills, with the ability to influence at a senior level.
- Strong analytical and problem‑solving capability, particularly in complex commercial scenarios.
- Ability to balance strategic thinking with delivery and execution.
Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Referral friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
Eligibility
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Compensation
£35,000 per year (full time)
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