Product Governance Manager – General Insurance
Permanent | Hybrid (Central Scotland) | Up to £65k + benefits + bonus potential
We’re supporting a growing, regulated financial services business as they continue to invest in their product capability and customer proposition
This is a key hire within a specialist product team, focused on shaping and enhancing insurance offerings while ensuring strong, consistent customer outcomes. The role sits at the intersection of product development, governance and customer experience, with real visibility across the business.
The Opportunity
You’ll take ownership of product performance and evolution across a core insurance line, driving innovation while ensuring alignment with regulatory expectations and customer needs.
Working cross-functionally, you’ll play a central role in developing propositions, improving customer journeys and strengthening product governance frameworks.
Key Responsibilities
- Lead the development and enhancement of insurance products, from concept through to delivery and ongoing optimisation
- Own and deliver periodic product reviews, including fair value assessments and identification of improvement opportunities
- Analyse market trends and competitor positioning to inform product strategy and innovation pipeline
- Drive improvements in customer communications across the full lifecycle, ensuring clarity, accuracy and alignment to policy terms
- Support business planning through performance tracking, forecasting and KPI analysis
- Manage key third-party and internal stakeholder relationships, including oversight of supplier performance against agreed metrics
- Contribute to governance forums, providing insight, challenge and recommendations on product and customer outcomes
What We’re Looking For
- Strong understanding of insurance products and policy structures (open to different product lines)
- Experience operating within a product, governance or customer outcomes-focused role
- Proven ability to lead reviews, challenge constructively and drive continuous improvement
- Strong stakeholder management skills, including exposure to third-party or supplier relationships
- Commercial awareness combined with a customer-first mindset
- Analytical approach, with the ability to interpret data and translate into actionable insight
Nice to Have
- Experience within a personal lines or consumer-focused insurance environment
- Exposure to agile or iterative product development environments
- Familiarity with regulatory expectations around product governance and customer outcomes
Why Consider It
- Genuine opportunity to shape product direction and influence customer outcomes
- High visibility role with senior stakeholder exposure
- Business investing in growth and innovation within a specialist market
- Strong balance of commercial, regulatory and customer focus
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