As a Product Analyst in our Customer Product Analytics team, you'll play a key role in enhancing the customer journey for users across our website and app by delivering data‑driven insights and optimising our product experience. Your analytical expertise will help us understand product performance, identify improvement areas, and drive impactful decisions. Working closely with product managers, UX teams and data scientists, you’ll translate complex data into actionable insights that shape our global user experience.
Location: Hybrid – 3 days a week from JETs London office & 2 days working from home. Reporting to: Product Analytics Manager.
Key components to the position
- Using data‑driven insights to understand how users navigate our platform, locating pain points and creating innovative solutions. Using this data to provide performance insights and monitor our KPIs, communicating your findings to the Product Manager.
- Building a clear, quantitative understanding of our users, their usage behaviour, and journeys to guide product design.
- Being the first point of contact for behavioural analysis by using Google Analytics, Snowplow, BigQuery, and similar tools.
- Supporting the alignment and guidelines of our data infrastructure, as part of the Customer data & analytics team.
- Proactively finding growth opportunities and experimenting ideas to optimise product experiences and drive user engagement & retention.
- Working closely with product managers, UX teams, and the business to assess opportunities and help understand the value of changes, while ensuring prioritisation of tasks with the largest customer impact.
- Interpreting the technical issue behind any question and explaining all topics clearly and concisely to stakeholders to support data‑driven decision‑making.
- Guiding & mentoring others, sharing your knowledge and skills with the wider team whilst further developing your skills through learning and training opportunities.
What will you bring to the team?
- Proven experience as a Product Analyst, Web Analyst, E‑Commerce Analyst or similar.
- Proficiency in SQL and data visualisation tools (e.g. Tableau, Looker).
- Strong understanding of user behaviour data collection & processing across various analytics tools (e.g., Snowplow, Google Analytics).
- Knowledge of user behaviour analytics tools (e.g., Snowplow, Google Analytics) and experience troubleshooting event tracking implementations.
- Hands‑on experience in A/B testing & experimentation to inform product decisions.
- Ability to translate complex data into clear, actionable insights for technical and non‑technical stakeholders.
- Able to collaborate effectively with product, engineering and UX stakeholders.
- Good communication skills and passion for knowledge sharing in a team environment.
- Some experience using Airflow, GitHub and Jira in a collaborative environment.
- Knowledge of programming languages - e.g. R, Python is a plus but not essential.
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