Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections.
Key Responsibilities
- Investigate, diagnose and resolve customer reports of technical problems with equipment
- Service a wide variety of machines both on and off site
- Ability to work independently to troubleshoot and solve problems
- Complete job cards to a high standard promptly and within a given timeframe
- Complete paperwork and timesheets in a timely manner
- Request parts efficiently and effectively
- Good customer service skills
- Develop and maintain good working relationships with internal and external customers
- Supervise apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained
- Ensure compliance with relevant procedures when repairing and inspecting equipment
- Ensure work/personal equipment complies with all safety standards
- Present a professional image at all times
- Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy
- All engineers must ensure that their own tools and equipment are safe and legal to use.
Qualifications
- You have experience of servicing a wide range of heavy tracked plant machines
- Solid mechanical aptitude
- The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery
- You are comfortable with heavy lifting
- Ability to work effectively on your own
- Proficiency with MS Office
- Interpersonal relationships / Customer awareness / Commercial awareness
- Ability to work without supervision
Salary and Benefits
- Company van is provided
- Salary: £15.00 - £19.00 per hour + overtime, paid at time and a half + many benefits.
- Salary is paid door to door under certain circumstances.
- Positive feedback incentive: 5 pieces of positive feedback will give you a £25.00 Amazon voucher.
- Employees employee – yearly nominations with £1,000 for the winner, £500 for second, £250 for third.
- Hours of work: 40 hours a week
Suitable Backgrounds
- Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc
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