Field Service Engineer - Isle of Wight/Southampton

Field Service Engineer - Isle of Wight/Southampton

Date: Jan 16, 2026

Location: London, GB

About the job

We’re looking for a Service Engineer based in Isle of Wight or Southampton. The Service Engineer role holds responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are dealt with in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service. This is a part‑time role (3 days a week or half day Monday to Friday)

Ensure agreed Franke UK Technical Standards and Processes are adhered to.

Highlight technical skills gap.

• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses

Highlight issues where Account Support is required due to ongoing customer issues.

Requirements

Ability to demonstrate an understanding and experience in the remit of the Field Engineers role.

• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop

Excellent communication skills.

Personal integrity.

Analysing and prioritising.

Understand when to inform and when to escalade issues.

Any other ad‑hoc duties and responsibilities that arise on a day‑to‑day basis or over a period of time that fall in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays.
• Private Healthcare for you, with the option to add partner and children.

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