Overview
Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, with excellent client-facing skills, is required for a company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
Locations
Harrow and surrounding area.
Duties
- Conduct daily visits to client locations for the purpose of break-fix installation, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other relevant IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Set up Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Document troubleshooting steps and actions; obtain client sign-off before completing the task at the site.
- Travel across the UK as required, including occasional overnight stays (roles may involve UK-wide travel and staying away from home when necessary).
ALL LEVELS OF EXPERIENCE CONSIDERED
Requirements & Experience
- Experience in installing, integrating, and testing EPoS hardware and software is desirable; additional EPoS training will be provided.
- Experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or similar environments where hardware devices are installed, supported, and troubleshot.
- Essential: Willingness to travel to client sites daily.
- Technical mindset with a logical and methodical approach to troubleshooting; experience identifying faults with data network cables.
- Previous experience as IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.
- UK Manual Driving Licence (required).
- Willingness to travel: 100% (preferred).
- Excellent written and verbal communication skills.
- 1 year IT support experience (preferred); 1 year EPoS experience (preferred).
Salary
£27,057 per annum (Including On-Call Supplement)
Job Type & Working Hours
Full-Time, Permanent. 13-hour shifts, 3 days on/3 days off rota (inclusive of weekends and bank holidays).
Please Note
Full UK Manual Driver's Licence is essential. Role may involve daily travel and some overnight stays.
About The Company
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK. The company operates a brand-new 20,000 sq ft HQ facility based in Tipton, in the Midlands, serving as the central base for on-site repairs, support hub, staging and warehousing.
Benefits
- Company van and fuel card for work-related travel.
- Training opportunities for skill development.
- 28 days annual leave.
- Company events, team parties, and team-building activities.
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