This position is no longer open for applications
Job Title
Service Manager
Location
Cookstown, Northern Ireland
Salary
£38,000 - £48,000 per annum, depending on experience
Contract Type
Permanent, Full-Time
The Role
Happy Jobs NI is delighted to be representing a well-established specialist in industrial machinery and equipment as they look to appoint a Service Manager to lead their service and aftersales function in Cookstown. This is an excellent opportunity for an experienced service, aftersales, or engineering support professional to step into a senior leadership role with responsibility for the day-to‑day management of the service department. The successful candidate will oversee customer support, spare parts coordination, service scheduling, and aftersales operations, while also supervising and planning the daily activity of 8 field engineers.
This role will suit candidates who have previously worked in positions such as Service Manager, Aftersales Manager, Engineering Support Manager, Service Coordinator Team Lead, Field Service Supervisor, or Parts and Service Manager. It offers a varied and hands‑on opportunity to combine operational leadership, customer service, technical coordination, and team management within a busy machinery and equipment environment.
Key Responsibilities
- Lead and manage the day-to-day operations of the service department, ensuring an efficient and responsive aftersales function.
- Supervise, support, and coordinate the daily activity of 8 field engineers, ensuring workloads are planned effectively and resources are allocated efficiently.
- Manage the service schedule and prioritise engineer callouts, maintenance visits, breakdown support, and customer service requirements.
- Act as a senior point of contact for customer enquiries, providing a high standard of service and ensuring issues are resolved promptly and professionally.
- Oversee the identification, sourcing, and coordination of spare parts using machine manuals, technical diagrams, and internal systems.
- Provide accurate information to customers on parts availability, pricing, lead times, and service updates.
- Support engineers in the field by ensuring required parts, tools, and service information are available in a timely manner.
- Maintain oversight of stock control and inventory processes to support efficient service delivery and parts availability.
- Manage warranty returns and liaise with suppliers and internal teams to resolve parts or service-related issues.
- Coordinate courier collections and deliveries to support engineer attendance and customer requirements.
- Ensure all service, parts, order, inventory, and shipment paperwork is completed accurately and in a timely manner.
- Monitor service department performance, identify areas for improvement, and help implement processes to enhance customer satisfaction and operational efficiency.
- Work closely with internal colleagues across sales, service, and administration to ensure a seamless customer experience.
Person Specification / About You
- Previous experience in a senior service, aftersales, engineering support, or service coordination role.
- Experience managing or supervising a team, ideally within a field service, engineering, technical support, or aftersales environment.
- Strong planning and organisational skills, with the ability to schedule workloads and manage competing priorities effectively.
- Excellent communication and leadership skills, with the ability to support both customers and engineering teams.
- Experience dealing with customer enquiries, aftersales support, spare parts coordination, and service administration.
- Good working knowledge of Microsoft Office and experience using service scheduling, stock control, or inventory systems.
- A practical and proactive approach to problem‑solving and decision‑making.
- Ability to work well under pressure in a fast‑paced operational environment.
- Experience within machinery, engineering, manufacturing, or other technical sectors would be highly advantageous.
- Competitive salary of £38,000 - £48,000, depending on experience.
- 30 days annual leave.
- Company pension scheme.
- On‑site car parking.
- Full support and onboarding provided.
- Permanent, full‑time opportunity with long‑term career prospects.
- Senior leadership role with scope to make a real impact on service delivery and team performance.
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