Better places, thriving communities.
Mitie is looking for a Contracts Manager based in Edinburgh who will lead the delivery of all service streams within the contract, ensuring high standards, operational excellence, and strong team performance.
Role Responsibilities
- Oversee all service delivery streams within the contract, ensuring personnel work efficiently and maintain required standards.
- Motivate and manage staff, ensuring discipline, positive performance, and effective allocation of labour to tasks.
- Achieve and exceed SLA and KPI targets across all service lines.
- Ensure compliance with the Business Management System, participating in internal and external audits.
- Manage operational performance, including PPM completion, open/aged jobs, and quotations, promoting a culture of service excellence.
Required Qualifications
- Experience in operational management within a large integrated FM environment.
- Ability to build strong customer relationships, negotiate complex contracts, and demonstrate commercial awareness.
- Proven experience managing a P&L with a strong customer‑focused approach.
What's in it for you?
- The opportunity to lead and shape service delivery across a high‑profile contract.
- A supportive environment that values innovation, operational excellence, and professional development.
- The chance to make a real impact by driving performance, customer satisfaction, and service quality.
Benefits
- Flexible lifestyle benefits platform, Choices, offering optional extra holiday days, critical illness insurance, dental treatment and technology products.
- High‑street discounts via the MiDeals platform and a cycle‑to‑work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
Legal and Safety
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity please note that you are subject to the following:
- It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
- This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Inclusive Recruitment
If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Christian Kalugin at Chris.Kalugin@mitie.com.
#J-18808-Ljbffr