IPRS PFAS is an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a Unit Coordinator who has excellent receptionist, customer service and administration skills to join the team working at our Assessment Centre/Clinic in Redhill.
Main duties
- Oversee and manage the daily administrative operations of the assessment centre/clinic reception.
- Liaise regularly with Coordinators, Service Delivery, Clinical Delivery, and Customer Services teams across locations.
- Welcome individuals, record attendance, and confirm Data Protection and identity verification checks.
- Keep individuals informed of appointment delays and manage queries, information requests, and complaints.
- Accurately update records using bespoke computer systems and comply with Corporate Data Protection policies.
- Undertake First Aid and Fire Marshall training, follow Health and Safety policies, and perform site checks.
- Manage booked slots and collaborate with Senior Management, CSL, and HPs to achieve centre and individual targets.
- Compile and submit reports, liaise with clinical colleagues, and support the centre in meeting KPIs and overall business objectives.
Ad hoc duties
- Maintain the appearance and readiness of all rooms, equipment, and supplies, and ensure filing systems for patient records are accurate.
- Answer, direct, and make telephone calls, addressing queries as needed.
- Arrange additional services for the assessment centre/clinic, such as interpreters.
- Collate weekly slot submissions and update PRS diaries accurately.
- Ensure professional behaviour, appearance, and adherence to organisational policies and procedures.
Requirements
Qualifications
- GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (desirable)
- 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential)
- A minimum of two years customer service reception experience (essential)
Experience and Skills
- Experience in customer service/reception roles, including interacting with medical professionals and patients.
- Proficient in Microsoft programs and databases, with experience managing a team in a target-driven environment.
Other Information
- Salary: £26,436.80 per annum
- Position: Full-time, permanent
- Location: Redhill - Site based (with occasional WFH)
- Hours: 40 hours per week, Monday to Friday
What We Offer
- 25 days annual leave + Bank Holidays
- Company pension scheme matched up to 6%
- Life assurance
- Westfield Health Cash Plan
- Professional subscription subsidies
- Employee Assistance Programme (including confidential counselling)
- High-street discounts
- Moving Day Leave
- Volunteering days
- Environmental initiatives
- Free eye tests every 2 years
- Free annual flu vaccination
- £1,500 "Recruit a Friend" bonus
EEO Statement
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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