Company Overview
When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions that enable a safer, healthier and more sustainable world. We are a global manufacturer with a passion for advanced electronics that benefit our planet and people for future generations. We are committed to positive impact through a culture built around safety, transparency, collaboration and strong relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and world‑class customer service. Be part of the journey.
Role Overview and Responsibilities
The Customer Programme Manager (CPM) is responsible for the overall management of assigned customer accounts, ensuring exceptional service, commercial success and long‑term growth. Acting as the primary customer interface, the CPM oversees all aspects of account management, including relationship development, contract execution and reporting financial performance.
The role requires close collaboration with Sales, Engineering and Operations teams to drive customer satisfaction, operational excellence and profitability.
Key Responsibilities
Customer Account Management
- Primary point of contact for all operational and commercial matters related to assigned customer accounts.
- Build and maintain strong relationships to enhance customer satisfaction and retention.
- Lead customer interactions, including regular meetings, business reviews and strategic discussions.
- Ensure all customer commitments on delivery, quality and service are met or exceeded.
- Proactively identify opportunities to expand business within existing accounts.
- Manage and resolve customer issues, conflicts and escalations promptly and effectively.
Financial & Commercial Management
- Drive account profitability by managing pricing, costs and margins effectively.
- Ensure accurate and timely financial forecasting, including revenue, order intake and backlog.
- Oversee contract execution to minimize risk and ensure compliance with company policies.
- Secure timely payment collection and manage pricing deviations efficiently.
- Work with internal teams to ensure that tooling, non‑recurring costs and labour services are delivered profitably.
Operational Performance & Risk Management
- Collaborate with Operations teams to ensure seamless execution of customer orders.
- Maintain accurate data within the ERP system to reflect customer requirements and commitments.
- Ensure strong working‑capital performance, including inventory management and accounts‑receivable collection.
- Drive continuous improvement initiatives to enhance service levels and operational efficiency.
- Monitor industry trends and customer needs to anticipate risks and opportunities.
Reporting
- Utilise standard tools and processes and regularly report to TT Electronics leadership on customer account status, opportunities, problems and outlook.
Qualifications, Skills and Attributes
Skills and Experience Required
- Proven project management experience.
- Ability to read and analyse periodicals, business reports, correspondence and procedure manuals.
- Ability to read a P&L, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Ability to collect data, solve practical problems and deal with a variety of concrete variables where only limited standardisation exists.
- Proficiency in MS Office (spreadsheets, databases, Gantt charts, slide presentations) and business systems software (CRM, ERP).
The role holder will primarily be based at our Fairford site, but may also be required to work from another TT site. Some UK and occasional international travel may be required.
What We Offer You
- Competitive salary
- Enhanced pension contributions
- Healthcare cashback plan
- Employee assistance programme
- Site incentive plan
- Financial wellbeing benefit
- Discounted online and high street shopping and lifestyle vouchers
- Cycle to Work scheme
- Discounted RAC membership
- Discounted gym membership
- 5 weeks (in hours) annual leave plus bank holidays
- A supportive and friendly working environment with a focus on wellbeing and sustainability
TT Electronics is committed to Equality, Diversity and Inclusion and actively encourages applications from under‑represented groups.
#J-18808-Ljbffr