Traffic Management Coordinator

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

About the Role

Sapphire Utility Solutions are seeking a Traffic Management Coordinator due to the expansion of the company and working closely with Thames Water.

As a Coordinator/Planner, you will liaise with our Operational teams regarding new jobs, inputting them in to our systems. You will then liaise with operations managers and planners via email, phone or in person. Once the works are completed, you will then upload the to the Thames Water System.

You will possess excellent communication skills and are comfortable liaising with operatives, managers and stakeholders. Well organised and self motivated, you are able to work to strict deadlines and have a flexible working approach. A team player, you go above and beyond as well as being comfortable working solely.

You must be able to attend training at our Head Office in Preston where expenses will be covered.

Location: Reading/Kidlington

Hours: 50 hours per week (Monday to Friday)

Salary: £33,000 per annum

Responsibilities - but not limited to:

• Assessing new job details through a centralised inbox regarding works to be carried out by our Traffic Management team
• Requesting CAD drawings to assist with works
• Uploading records on to Big Change, our internal system and then to the Depot overview
• Speaking directly with managers and planners via email, in person or on the phone
• Liaise with our Operations Managers, Depot Managers, Agents and Client planners to give progress updates.
• Uploading completed works to the Thames Water system named Salesforce.
• Daily communication with Depot Managers, planners and our Traffic Management department based at the Sapphire Utility Solutions Head Office in Preston.
• Show good awareness of the timescales for undertaking required works and ensure that client specific SLA’s are met.
• Show excellent communication skills to ensure that our managers and planners are kept up to date with the progress of ongoing works
• We are looking for someone to be organised to meet strict SLA’s
• Work well both in a team and on your own initiative.

Experience and qualifications desirable for the role:

• Traffic Management understanding/experience is desirable but not essential
• Experience of using Microsoft Office packages such as Word and Excel
• Knowledge of Big Change and Salesforce desirable but not essential
• Able to work on their own and as part of a teamStrong communication and written skills
• Able to work under pressure
• Able to learn new IT systems
• Attention to detail.
• Valid UK Drivers Licence

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well‑being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

• 24 Days holiday plus Bank Holidays
• Pension
• Death in service
• Training and progression opportunities
• Free on site parking

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes - https://www.lanesgroup.com/

Lanes I - https://lanes-infra.com/

SUS - https://sus.co.uk/

Clearflow - https://www.clearflowltd.com/

AQS - https://aqsenvironmentalsolutions.ie/

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

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