We are looking for a Weekend Administrator to join us in our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!
Who We Are:
Established in 1994, Dunster House Ltd is a proud, family-run business that’s continuing to grow and evolve. Last year alone, we’ve expanded even further — opening four new sites and now employing over 600 amazing people across 15 locations across the UK.
For more than 30 years, we’ve been passionate about designing, manufacturing, and retailing quality garden lifestyle products that help our customers make the most of their outdoor spaces. As garden building specialists, we’re proud to deliver our products directly to our customers using our very own fleet, ensuring care and quality every step of the way.
To find out more about Dunster House Ltd, visit our website www.dunsterhouse.co.uk
The Role:
This job is based out of our Bedford HQ – MK41 0LF and provides administrative support during weekends by handling enquiries, processing paperwork, and ensuring smooth day-to-day operations
Role Overview:
- Customer Enquiry Management: Monitor and manage new customer enquiries and messages received over the weekend.
- Existing Customer Contact: Maintain communication with existing customers, ensuring all requests and updates are handled efficiently and professionally.
- Order Administration: Process order cancellations, amendments, and change requests in accordance with company policies and procedures, maintaining accurate records in internal systems.
- Third-Party Platform Communication: Respond to and manage messages received through third-party sales platforms ensuring all customer interactions are handled promptly and in a professional tone.
- Information Distribution: Log, categorise, and assign customer queries or service requests to the relevant department or team for weekday follow-up.
- Administrative Support: Complete general administrative duties, data entry, and reporting tasks as required to support the wider team and ensure weekend coverage.
- Record Keeping: Maintain accurate and organised records of customer interactions, ensuring all weekend activity is documented for weekday continuity.
Requirements:
- Confident and proficient in using various role appropriate software
- Strong written communication skills
- Excellent organisation and time management skills
- Experience working within an administrative or customer service role is desirable.
What We Offer:
- Saturday 09:00-17:00 and Sunday 10:00-16:00
- £12.71 per hour
- 29 days holiday including bank holidays (Pro-rated for part time roles)
- Referral Programme
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