Job Description
This role is known for executing the business plan. Through fluid and agile management of the car park and working closely with the cleaning team, you’ll ensure the right car, in the right place, at the right time to ensure customer service flow.
A Day In The Life
Your day will start with a quick review of the fleet. You’ll co‑ordinate with our outsourced cleaning team, ensuring each vehicle is cleaned, inspected and ready for the next customer on time and to Hertz standards. Throughout the day you’ll monitor availability, delete and solve any last minute challenges to keep the operation running smoothly.
What You’ll Do
- Fleet planning: Ensures fleet volume and mix is available to meet the business requirements on a daily and weekly basis, including prioritisation for gold customers. Communicates the fleet plan to the location and outsource team and works with logistics and other locations to transport vehicles.
- Customer Service: Positively influences the customer service by ensuring the right car is in the right place, at the right time to meet the needs of our customers and positively impact their experience with Hertz. Ensures all customer areas within location are fit for purpose.
- Control & Audit: Ensures the location is compliant with health and safety standards. Audits have been completed to ensure vehicles are of a rent‑able standard and risk assessments for buildings, the car park, outsourced cleaning partners and fuel are completed and up to date. Ensure any issues arising from the audits are raised.
- Relationship Management: Liaises with logistics, property and facility management in Head Office and maintains relationships with vendors such as, outsource, offsite body shops, tyre and windscreen replacement companies.
- Financial Acumen: Understands and contributes to the airport P&L, in line with shift management, to maximise the commercial contribution.
What We’re Looking For
- Is dynamic, self‑driven, results focused and can prioritise their workload.
- Level of experience in fleet co‑ordination preferred.
- Moderate proficiency in Microsoft.
- Demonstrates a customer service focus within the organisation.
- Creates an atmosphere that inspires others to achieve at a higher level.
- Helps others navigate planned and unplanned change.
- Enlists the talent of others in order to meet objectives.
- Understands how the organisation generates revenue; owns every dollar.
- Seeks and incorporates feedback from other departments into daily work/department.
- Tries out new and untested approaches.
- Actively seeks out new learning opportunities.
- Acts with integrity at all times.
- Provides a positive example; ‘walks the talk’.
- Full UK or EU Driving License.
- Department focus areas include NPS, Utilisation and defleet targets.
- Successful performance in key areas including outsource budget management.
What You’ll Get
- Bonus
- Company Car (as Available)
- Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
- Pension: Matched up to 8%
- Eyecare vouchers
- Gift Vouchers for expectant parents
- Death in Service Payment
- Referral scheme
- Long Service Award
- Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
- 40% off any standard Hertz Rentalin a Corporate country
- Employee Assistance Programme for employees and family
- Training & Development Opportunity – Apprenticeship Scheme
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