Service Manager

Are you an experienced Service Manager seeking a leadership position within a reputable automotive dealership? Our client, a well‑established dealership in Kidderminster, is looking to appoint a highly motivated Service Manager to oversee their busy service department.

Benefits

• Competitive basic salary up to £55,000
• Realistic OTE up to £70,000
• Company car or car allowance
• Mobile phone and laptop provided
• 23 days annual leave plus bank holidays
• Birthday day off
• Pension scheme
• Death in service benefit (4× salary)
• Manufacturer training and ongoing development
• Internal mentorship and career progression
• Employee assistance and wellbeing programmes
• Recognition and awards schemes
• Long‑service rewards and enhanced leave

Duties

• Lead, manage, and motivate the service department to deliver exceptional customer service and operational performance.
• Ensure workshop and service processes meet manufacturer standards and optimise productivity.
• Monitor and improve departmental KPIs, including profitability, efficiency, and customer satisfaction.
• Control costs and drive strong financial performance across the service operation.
• Develop team members through coaching, performance appraisals, and tailored training programmes.
• Ensure compliance with health & safety regulations and industry standards as a Service Manager.
• Collaborate with other departments to enhance the customer journey and resolve escalated issues.
• Build and maintain robust customer relationships to drive loyalty and repeat business.
• Identify opportunities for process improvements, performance enhancements, and customer experience enhancements.
• Lead workforce planning and manage workloads effectively to meet targets.

Requirements

• Proven experience in a Service Manager or senior aftersales management position within an automotive dealership.
• Strong knowledge of workshop operations and dealership service processes.
• Excellent leadership and team management skills.
• Highly organised with sound commercial awareness.
• Proficient in using systems and technology for performance management and reporting.
• Customer‑focused with strong relationship‑building skills.
• Ability to lead from the front in a fast‑paced, target‑driven environment.
• Full UK driving licence.

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