Mobile & Outreach Driver & Library Customer Advisor

Job Title: Mobile & Outreach Driver Library Customer Advisor

Salary: £12,791.50 – £12,994.20 per annum

Hours: 18.5 hours per week (based on 2.5 days per week, with occasional Saturdays)

Location: Mobile in Worcestershire (home base: Malvern Library)

Team: Libraries

Status: Permanent

Overview

Worcestershire Libraries are recruiting for an exciting new opportunity. The role of the Outreach and Mobile Driver & Library Customer Advisor is diverse and dynamic, delivering services across the county using our new electric Mobile & Outreach Library Hub vehicle.

Responsibilities

• Drive the Mobile Library Hub, visiting community events, schools and other locations to provide outreach services.
• Support the regular Mobile Library Service, ensuring smooth operation and timely delivery of resources.
• Engage with residents, raising awareness of library services, joining new members, and running activities such as storytelling sessions for children.
• Deliver excellent customer service, responding to enquiries and assisting users in accessing a wide range of resources and services.
• Complete required training for the role and vehicle use.

Qualifications & Attributes

• Enthusiastic, energetic, with excellent customer service skills.
• Background in retail, community, education, early years, or library work is desirable but not essential; understanding of customer needs is crucial.
• Ability to work flexibly, including occasional Saturdays for special events.

Benefits

• Great Holiday Entitlement: 26 paid days (pro rata for part‑time) or up to 31 days after five years of service.
• Brilliant Pension Scheme: Local Government Pension Scheme (LGPS).
• Professional Learning & Development opportunities.
• Flexible Working: hybrid options where possible.

Equality & Diversity

The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

#J-18808-Ljbffr…