Job Title: Customer Services Supervisor
Salary: £41,500 – £46,000 per annum depending on experience
Location: Wimborne, UK
Benefits:
- 25 days annual leave
- Up to 10% bonus
- Contributory pension scheme – Caterpillar will double the employee’s contribution
- Contributory share scheme – Caterpillar will match 50% of the employee’s contribution
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase
Role Overview:
We are looking for a proactive and detail‑oriented Customer Services Supervisor who will support the daily work of the sales operations team across both prime and part sales, with an increased focus on issue resolution and exception management. In addition, the role will have direct responsibility for the part sales picking team, providing leadership, coaching, and operational support.
Key Responsibilities:
- Lead and oversee the daily execution of parts sales picking workflows, ensuring accuracy, timeliness, and adherence to operational standards.
- Manage, train, and coach team members, supporting onboarding and ongoing performance development within the parts sales picking team.
- Provide hands‑on support for sales operations workflows across prime and parts sales, with a strong focus on issue resolution, troubleshooting, and exception handling.
- Act as a first‑line operational escalation point, resolving issues efficiently and minimizing disruption to sales operations.
- Support and promote strong data hygiene and governance, ensuring accuracy and consistency across sales operations activities.
- Work collaboratively with internal stakeholders to drive consistent outcomes and continuous improvement within sales operations.
Skills & Capabilities:
Customer Focus (Level: Basic Understanding)
- Demonstrates an understanding of customer needs and the importance of customer satisfaction.
- Supports the delivery of positive customer experiences through accurate and timely operational execution.
- Understands the impact of good versus poor customer service on business outcomes.
Decision Making & Critical Thinking (Level: Working Knowledge)
- Able to analyse operational situations, identify relevant information, and support sound decision‑making.
- Recognises and prioritises issues, risks, and opportunities within daily workflows.
- Contributes to evaluating options and recommending practical solutions.
Effective Communication (Level: Basic Understanding)
- Communicates clearly and professionally with colleagues and stakeholders.
- Understands the importance of effective verbal and written communication in a business environment.
- Adjusts communication style to suit the audience and situation.
Problem Solving (Level: Working Knowledge)
- Identifies operational issues and contributes to the development of effective solutions.
- Uses fact‑finding and basic diagnostic techniques to understand root causes.
- Considers risks, benefits, and stakeholder perspectives when addressing problems.
Relationship Management (Level: Basic Understanding)
- Builds and maintains positive working relationships with internal teams and stakeholders.
- Understands the value of collaboration and effective partnerships.
- Communicates constructively to support shared objectives.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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