Senior Technical Support Engineer – Network

IT Support Engineer 32,940Our client in Lancaster is looking for an IT Support Engineer to join the technical support team. You will handle more complex support cases, help colleagues with technical questions and contribute to improving our tools and processes. Provide clear and calm communication by email, phone and ticketing systems Investigate complex issues using tools such as logs, protocols, and device data. Support digital alarm protocols (E.g. SCAIP, SIP) and network behaviour. Lead small projects or improvements. Help maintain accurate CRM records and documentation. Experience in technical support or a similar environment. Confidence troubleshooting multi-system or network-related issues. Interest in learning about digital protocols, cellular networks, or device behaviour. 25 days annual leave plus bank holidays and an extra day off for your birthday. Company pension scheme Enhanced sick pay Enhanced maternity and paternity pay Training and development opportunities, with clear pathways for progression Bike 2 Work Scheme…