2nd Line Remote Support Engineer

2nd Line Engineer Location: You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active users, Operating at varying security levels.2nd line engineers are responsible for conducting advanced Troubleshooting. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment. Responsible for updating of certification of the network. Provide expert-level support to end-users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community. Patching – Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities. Documentation -Maintain and create documentation of system configuration changes. Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UADs. Participation in Projects:Engage in infrastructure-related projects, CRs contributing to implementation build, testing phases. Everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. xkybehq At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future….