IT Support Analyst Hybrid Working

Technical Support Analyst 3 months + (to permanent)£15 – £18.73 per hour (umbrella) A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation 2+ years’ xkybehq experience in enterprise IT support Strong Windows Server, Linux, networking, SQL Server, and Active Directory knowledge…