My Yorkshire based client is looking to recruit an experienced IT Operations Manager to take ownership of day to day IT services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes – from service reliability and cyber resilience through to use of AI and automation.
Within this role, the IT Operations Manager will be responsible for:
IT service delivery and operations
Owning the day to day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end user computing
Being accountable for service health, capacity, and major incident escalation
People leadership
Day to day supervision of the Helpdesk team
Appraisals and performance management
Infrastructure and Cloud Platforms
Overseeing the operational health of Azure, Microsoft 365, Entra ID, and Intune
Ensuring systems are patched, monitored, secure, and clearly documented.
Business systems
Managing availability and supplier relationships for core legal systems, including Partner for Windows and NetDocuments
Acting as a reliable point of coordination between the firm and its technology partners
IT service management
Embedding Halo ITSM into everyday working practices
Using service management data to improve responsiveness, consistency, and user experience
AI and automation
Working with the IT Director to identify practical opportunities for AI and automation
Helping teams work more efficiently without losing sight of risk, governance, or usability.
Cyber security and data protection
Day to day ownership of cyber security controls, including Cyber Essentials Plus
Managing access controls, patching, backup, and disaster recovery
Working with the IT Director, MSP, and specialist suppliers to maintain security and compliance
Supplier management and governance
Managing MSP and supplier relationships against agreed SLAs
Supporting renewal and procurement decisions with clear insight
As IT Operations Manager, you will possess the following:
Proven experience in an IT Operations or IT management role, ideally within a professional or regulated environment
Experience leading people, with a flexible and thoughtful management style.
Strong working knowledge of Microsoft centric environments (Azure, Microsoft 365, Entra ID, Intune)
Experience using Power Automate and a genuine interest in AI and automation.
Ability to explain technical subjects clearly to non technical colleagues.
Experience managing third party suppliers and MSPs.
Working knowledge of ITSM service management tools – ideally Halo ITSM
A solid understanding of cyber security fundamentals, including Cyber Essentials or equivalent.
Exposure to Microsoft Copilot Studio or similar AI platforms
Familiarity with Partner for Windows, NetDocuments, or similar systems
In return, you will be offered an attractive salary and benefits package.
Please send your CV for immediate consideration.