Hostel Manager

Hostel Manager Richmond £42,000 per annum Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation. We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. About the role This is a practical leadership role where you will: – Lead and manage a team, including a Team Leader and Support Workers – Ensure safe staffing levels and effective rota management – Oversee safeguarding, risk management, and incident response – Drive high standards of service delivery and resident support – Build strong relationships with local authorities and partner agencies – Ensure compliance with health and safety, including fire safety and building standards – Support residents to progress towards independence and move-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment. About you We are looking for someone who: – Has experience working with people experiencing homelessness or complex needs – Has managed or supervised staff in a supported housing, hostel, or similar setting – Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice – Can lead and motivate a team in a fast-paced environment – Is confident managing complex and high-risk situations – Has excellent communication and organisational skills Why join us At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact. Your benefits – Generous holiday – 26 days plus public holidays, rising to 31 days with length of service – Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice – Health support – Occupational health service and free annual eye test (with contribution towards glasses if required) – Cycle to Work – Save on a new bike and accessories through salary sacrifice – Season ticket loan – Interest-free loan for annual travel passes – Moving house day – Extra day’s leave when you move home – Financial security – Life assurance (4x salary) and interest-free emergency staff loan – Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options – Career development – Ongoing training, learning and progression opportunities – Blue Light Card – Discounts across a wide range of shops, restaurants and services41bf1e1f-b16b-4260-a40a-17c77a06fd15…