Role: Senior Business Solution Consultant
Location: London (Hybrid)
About AbsoluteLabs:
We are a boutique consulting organization with specialization in business and technology consulting, offering comprehensive digital transformation services. Our mission is to empower clients to maintain their competitive edge and foster innovation by staying ahead of evolving customer behaviors. With our tailored approach, we bring unparalleled expertise in specific industry verticals, enabling our clients to remain agile, adaptable, and innovative in today's digital landscape.
Role Summary:
We are looking for a dynamic and detail-oriented Senior Consultant / Business Analyst with 5+ years experience of working in Retail or Hospitality sectors.
The ideal candidate will play a key role in end-to-end project execution—from discovery and process design to delivery—while bridging the gap between business and technical teams. This role requires a mix of domain knowledge, functional expertise, technical understanding, stakeholder management, and platform configuration skills.
Key Responsibilities:
- Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.
- Analyse clients’ current (“AS-IS”) landscape and design optimised future-state (“TO-BE”) processes that improve efficiency and user experience.
- Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.
- Ability to quickly learn new platforms / technologies to fulfil project needs
- Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.
- Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.
- Maintain clear, regular communication with internal and client stakeholders on project progress, risks, and overall health, while escalating challenges when necessary.
- Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.
- Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.
- Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.
- Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.
- Provide advisory consulting services to Clients, using Business Domain & Platform knowledge to guide on strategic direction and operational cross-functional design.
Requirements:
- Minimum of 5+years’ experience as a Senior Consultant / Business Analyst working with Retail or Hospitality clients
- Familiarity with industry standard cross-functional business processes
- Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.
- Strong written and verbal communication skills, with experience of managing senior client stakeholders
- Experience working in agile or hybrid project delivery environments.
- Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Client Eling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.
- Experience of leading or managing a team
Nice to Have:
- Experience working on Salesforce Projects ideally with knowledge of Loyalty Cloud
- Exposure to AI or automation tools and their practical application in business process improvement.
- Experience in pre-sales support (e.g., RFIs/RFPs, solutioning, cost benefit analysis) and advisory consulting.
Role: Senior Business Solution Consultant
Location: London (Hybrid)
About AbsoluteLabs:
We are a boutique consulting organization with specialization in business and technology consulting, offering comprehensive digital transformation services. Our mission is to empower clients to maintain their competitive edge and foster innovation by staying ahead of evolving customer behaviors. With our tailored approach, we bring unparalleled expertise in specific industry verticals, enabling our clients to remain agile, adaptable, and innovative in today’s digital landscape.
Role Summary:
We are looking for a dynamic and detail-oriented Senior Consultant / Business Analyst with 5+ years experience of working in Retail or Hospitality sectors.
The ideal candidate will play a key role in end-to-end project execution—from discovery and process design to delivery—while bridging the gap between business and technical teams. This role requires a mix of domain knowledge, functional expertise, technical understanding, stakeholder management, and platform configuration skills.
Key Responsibilities:
- Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.
- Analyse clients’ current (“AS-IS”) landscape and design optimised future-state (“TO-BE”) processes that improve efficiency and user experience.
- Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.
- Ability to quickly learn new platforms / technologies to fulfil project needs
- Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.
- Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.
- Maintain clear, regular communication with internal and client stakeholders on project progress, risks, and overall health, while escalating challenges when necessary.
- Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.
- Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.
- Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.
- Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.
- Provide advisory consulting services to Clients, using Business Domain & Platform knowledge to guide on strategic direction and operational cross-functional design.
Requirements:
- Minimum of 5+years’ experience as a Senior Consultant / Business Analyst working with Retail or Hospitality clients
- Familiarity with industry standard cross-functional business processes
- Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.
- Strong written and verbal communication skills, with experience of managing senior client stakeholders
- Experience working in agile or hybrid project delivery environments.
- Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Client Eling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.
- Experience of leading or managing a team
Nice to Have:
- Experience working on Salesforce Projects ideally with knowledge of Loyalty Cloud
- Exposure to AI or automation tools and their practical application in business process improvement.
- Experience in pre-sales support (e.g., RFIs/RFPs, solutioning, cost benefit analysis) and advisory consulting.
…