Who we are looking for:
- A Make‑up Enthusiast: passionate about all things Make‑up and sharing expertise, giving personalised advice and helping people find the perfect products.
- A Connection Creator: natural at building authentic relationships, chatting with customers and learning about their unique style to create a personalized beauty routine.
- A Trendsetter: active on social media, always on top of the latest beauty trends and building a community around passion for skincare.
- A Go‑Getter: driven, ambitious and excited to create innovative in‑store experiences and achieve great results.
- A Brand Ambassador: a true believer in the L’Oréal Luxe mission, passionate about our iconic brands, and eager to represent them.
What you will be doing:
Elevating Customer Experience
- Delivering the One Luxe Experience: consistently execute the One Luxe service model, ensuring a premium and personalised experience for every customer.
- Product Expertise and Storytelling: confidently demonstrate products, immersing customers into the brand’s heritage, and offering tailored knowledge, tips and techniques to meet their needs.
- Embodying Brand Excellence: act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Staying Trend‑Forward: maintain a strong understanding of the latest makeup, skincare and wellness trends to provide expert advice and personalised recommendations.
Driving Retail Performance
- Achieving Sales Targets: consistently achieve individual and counter sales goals in agreement with your line manager.
- Building Client Relationships: proactively build authentic relationships with customers, both in‑store and through digital channels, fostering loyalty and repeat business.
- Promoting Events and Activities: inform new and existing customers about upcoming in‑store events, promotions and brand activations.
- Brand Advocacy: passionately represent L’Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
Operational Excellence
- Teamwork and Training: actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo /One Retail).
- Maintaining Counter Standards: uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal
- Competitive Compensation: earn a competitive salary and a rewarding commission scheme directly tied to your success.
- Exclusive Product Perks: enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
- Generous Time Off: recharge with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: benefit from discounted dental insurance and additional mental health and financial well‑being resources.
- Referral Bonus Program: earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: contribute to L’Oréal for the Future initiatives and be part of a company committed to sustainability.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and valued. Our hiring practice respects all protected classes such as race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, and we welcome varied background and perspectives.
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