Overview
An exciting opportunity to join one of the UK’s largest independent insurance brokers as a Principal International Consultant. This is a UK field-based role with office collaboration. This senior role is ideal for an experienced international employee benefits professional who thrives on managing complex client portfolios, driving business growth, and supporting the development of others. Reporting to the Head of International, you will play a key role in retaining and growing international clients, generating new business, and acting as a senior, trusted adviser both internally and externally.
What You Will Do
As an International Service Specialist, the Principal International Consultant is responsible for the management, retention and development of a portfolio of international clients, typically through face-to-face consulting and account management. You will also support the growth and capability of the wider international consultancy team, working closely with the Head of International and Team Leader. You will operate as a subject‑matter expert in global employee benefits, supporting complex client engagements, driving innovation, and ensuring exceptional client outcomes aligned with Everywhen’s compliance and quality standards.
Key Role Accountabilities
Business Awareness
- Demonstrate a detailed understanding of global employee benefits and their application within comprehensive benefits programmes.
- Articulate the difference between business risk and people risk, signposting appropriate solutions.
- Proactively manage a client portfolio against agreed targets while supporting other consultants where required.
- Ensure revenue generated is appropriate relative to time spent for both you and supported colleagues.
- Take ownership of issues as they arise and see them through to resolution.
Delivering to Clients
- Take accountability for complex, field‑based client work including benefits design, renewals, recommendations and placements.
- Present global employee benefits strategies confidently to senior and board‑level stakeholders.
- Ensure all policy and renewal administration is completed accurately and on time, escalating issues where necessary.
- Attend client meetings to provide senior support, including deputising in the absence of the Head of International.
- Own and deliver a proactive client contact strategy throughout the year.
- Build long‑term, trusted relationships with clients and providers, acting as a day‑to‑day senior contact.
- Lead cross‑department collaboration to deliver solutions addressing both people and business risks.
- Manage and retain large, complex, field‑based clients while maintaining high client satisfaction levels.
Provider Management
- Work in partnership with insurers and providers to deliver optimal client outcomes.
- Lead negotiations on behalf of clients to secure terms aligned with their objectives.
- Guide colleagues on pricing methodologies using industry knowledge and experience.
Business Development
- Proactively identify and develop opportunities to expand income from existing clients.
- Win new business through referrals, networks and wider Everywhen and Advisory channels.
- Respond to complex tenders and proposals.
- Build and execute a sustainable new business pipeline and ensure best practice is shared across the team.
- Generate and introduce referrals across Everywhen and the wider Group.
- Actively use CRM systems to manage pipeline activity and forecasting.
- Lead or support prospective field‑based client engagements.
Innovation & Continuous Improvement
- Drive innovative ideas to enhance service delivery, improve efficiency and build intellectual capital.
- Act as a senior problem‑solver for complex client and team challenges.
Business Standards & Compliance
- Ensure compliance, quality and KPI standards are consistently met.
- Provide transparent and timely reporting of renewal income and new business performance.
- Use company systems effectively and efficiently.
- Maintain strong technical knowledge through CPD, training and peer review activity.
- Act as a peer reviewer within the team.
- At all times, operate in line with FCA Principle 12 and Consumer Duty expectations.
People Development
- Act as a role model, coaching and mentoring colleagues both formally and informally.
- Support less experienced consultants with complex scenarios and client opportunities.
- Assist management with training, onboarding and development activity.
- Positively reinforce business messaging and culture.
What We Are Looking For
Qualifications & Experience
- Advanced understanding of global employee benefits and their operation.
- Expert experience within a broking or advisory environment.
- Proven track record of managing and retaining complex client portfolios.
- Strong involvement in complex client opportunities and new business development.
- Proficient in Microsoft Office applications.
- IF7 / GR1 qualified and working towards Cert CII.
- Full, clean driving licence.
Person Specification
- Proven ability to manage complex client relationships and policy structures end‑to‑end.
- Strong numeracy and literacy skills with high attention to detail.
- Excellent presentation, verbal and written communication skills.
- Confident, personable and credible with senior stakeholders.
- Professional and customer‑focused approach internally and externally.
- Highly organised, resilient under pressure and able to meet deadlines.
- Collaborative team player who leads discussions and contributes ideas.
- Adaptable to change within both the business and wider market.
- Reliable and able to lead in the absence of line management.
Progression Expectations for this Grade
- Lead and support complex client engagements across the team
- Demonstrate extensive involvement in new business development.
- Maintain a strong internal network across Everywhen and Advisory.
- Exhibit advanced, multi‑product technical knowledge.
- Proactively identify and introduce new business and referral opportunities.
- Expand and deepen client value through additional services.
- Actively contribute to improving operational efficiency and client solutions.
- Support the ongoing leadership and development of the team.
Benefits
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
We offer genuine potential for both personal and professional development. Please note: some content has been removed to focus on the role, responsibilities, qualifications and benefits. If your application is successful, employment checks will be conducted prior to commencement, including verification of recent employment, address, credit history and a standard criminal record check. We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance in writing for a specific opening.
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