Overview
Join us as a Relationship Director within our Financial Institutions vertical team in Barclaycard Payments, where you will play a key role in owning, developing, and retaining relationships across a portfolio of strategic corporate clients. You will partner closely with senior stakeholders across the wider Barclays Group — including Corporate and Investment Banking — alongside third‑party payment partners, processors, card schemes, and independent software vendors to deliver best‑in‑class payment acceptance solutions.
You will be responsible for driving revenue growth, account development, and client retention within a managed portfolio of Financial Institutions clients (typically organisations with business turnover in excess of £50m). This will be achieved through the cross‑sell and expansion of the full Barclaycard Payments acceptance product set, including acquiring, payment gateways, alternative payment methods, disbursements, eCommerce, and face‑to‑face payment solutions.
You will operate as a trusted adviser to senior client stakeholders, leading complex commercial discussions and negotiations, building and executing opportunity pipelines, and embedding Barclaycard as a long‑term strategic payments partner. A critical aspect of the role is combining excellent relationship leadership with deep payments expertise to deliver sustainable, profitable growth across the strategic end of the client book.
Responsibilities
- Drive revenue growth and account development within a managed portfolio of Financial Institutions clients.
- Build and execute opportunity pipelines across a portfolio of strategic clients.
- Lead complex commercial discussions and negotiations with senior client stakeholders.
- Maintain long‑term strategic payment partnerships through best‑in‑class solutions.
- Provide insights and strategic recommendations based on data analysis and market trends.
Accountabilities
- Management of client relationships to identify the client's financial goals, challenges, and risk tolerance.
- Research and understanding of the client's industry trends, regulatory landscape, and competitive environment.
- Design customized solutions that address the client's specific needs and objectives.
- Communicate the value proposition of proposed solutions and negotiate terms.
- Provide guidance to clients on financial decisions, risk management, and wealth management strategies.
- Assess financial, legal, and operational risks and implement mitigation measures.
- Document all client interactions, transactions, and agreements to ensure transparency.
- Monitor client satisfaction, revenue generated, and other relevant metrics.
Qualifications
- Experience successfully identifying, driving, managing, negotiating, and closing deals within an existing client base.
- Excellent history of over‑achieving against revenue targets.
- Demonstrated success in account development and customer retention within complex portfolios.
- Expert personal impact with strong relationship‑building skills at speed with senior stakeholders.
- Proven ability to build, manage, and execute an opportunity pipeline across a portfolio of strategic clients.
Desirable Skills
- Working knowledge of the payment acceptance/acquiring industry and competitor solutions.
- Understanding of card schemes, their drivers, industry dynamics, interchange, and future industry roadmap.
- Up‑to‑date knowledge of the fast‑moving payments industry.
- Knowledge of payment gateways and eCommerce payment solutions.
- Experience working with Financial Institutions such as banks, building societies, insurers, funds, or FX providers.
Location
This role is located in London/Northampton.
Purpose of the Role
To establish and nurture profitable relationships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long‑term success.
Vice President Expectations
- Contribute or set strategy, drive requirements, and recommend changes.
- Define job responsibilities and plan resources, budgets, and policies.
- Lead people and influence departmental operations and strategies.
- Demonstrate leadership behaviours while maintaining accountability for risk management.
- Adopt outcomes of research in problem‑solving processes.
- Build trust with internal and external stakeholders to achieve business objectives.
Corporate Values and Mindset
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset to Empower, Challenge and Drive.
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