Hotel Manager – Inside Manchester Hotel
Reporting to the Director of Operations of the area, the Hotel Manager is responsible for all operational aspects of the hotel. The role involves managing and inspiring high-performance teams, evaluating and maintaining high service quality, and implementing Melia Hotels International procedures and policies in alignment with strategic plans.
Responsibilities
- Assume responsibility and decision-making for hotel operations.
- Design and implement projects, programs, strategies, budgets and action plans; monitor implementation to achieve established goals.
- Analyze the business plan with the Director of Operations.
- Analyze weekly results for accurate financial projections, occupancy-based staffing reports, and standards set for the hotel brand.
- Ensure decisions and actions align with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
- Identify deviation reasons/causes and resolve them.
- Participate with the Director of Operations on budget development and monthly tracking actions to improve identified areas.
- Manage analysis and participation in forecast meetings and business reviews.
- Encourage teamwork and ongoing communication between all departments to ensure staff are aware of their goals, roles and duties.
- Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
- Support and develop managers, encouraging both short and long‑term vision regarding departmental objectives, standards and quality results.
- Ensure the leadership style of the heads of department and management is aligned with the organization’s culture.
- Set departmental goals, monitor measures taken and follow up on the results of the action plans of each department.
- Manage union meetings (if necessary) and assist with union‑related issues/tasks.
- Promote training for all staff with a special emphasis on professional development within the hotel structure and/or the company.
- Conduct daily briefings and lead meetings.
- Supervise and evaluate quality standards and the adequate maintenance and functionality of facilities, furniture, equipment and cleaning.
- Ensure proper security measures for both guests and team members.
- Analyze, investigate and inform the Director of Operations about customer service complaints received.
- Participate and collaborate actively in implementing the business plan and defining business strategy.
- Ensure all departmental areas comply with Health and Safety regulations.
Requirements
- Minimum of two (2) years of experience as a Hotel Manager or in a similar position, preferably within a city‑style property.
- Knowledge of the Manchester or close area market is an asset.
- International experience is preferred.
- High proficiency in motivating and developing hotel teams.
- University diploma or degree, preferably in Tourism or equivalent Hospitality and Tourism studies.
- Functional knowledge of all department operations.
- Demonstrated ability in Human Resources Management & Talent Development.
- Knowledge of IT tools used in hotel management.
- High geographical flexibility.
- Ability to reside in Manchester.
Languages
- High level of English – verbal and written.
Equal Employment Opportunity Statement
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”.
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