Regional Manager (Indoor Plant Maintenance)

Regional Manager (Indoor Plant Maintenance) – West London, England

Salary: £52,500 – £57,500 per annum, plus quarterly and annual bonuses.

The Role

You’ll oversee the overall performance of the West London region, leading a Team Leader and a service team of about 10–15 people across multiple client sites. Day‑to‑day responsibilities include:

• Leading, supporting, and developing the regional service team
• Owning key client relationships and acting as the senior point of contact
• Managing service levels, customer experience, and regional NPS
• Delivering regional profitability, with oversight of contracts, pricing, and renewals
• Handling escalations and seeing issues through to resolution
• Using KPIs and data to drive performance and continuous improvement

The role is field‑based; you will spend most of your time at client sites across West London, with occasional travel to Head Office.

About You

This role is for someone who enjoys running a region rather than sitting behind a desk. You should be comfortable managing people, customers, and numbers simultaneously, and you’ll likely have experience in:

• Managing operational or service teams (onsite and remote)
• Leading in a service‑led, B2B environment
• Managing client relationships and customer performance
• Working with commercial end‑users or facilities‑related contracts
• Holding P&L or budget responsibility

Above all, you’ll be someone who takes ownership, supports their team properly, and isn’t afraid to make decisions.

Salary & Benefits

• £52,500 – £57,500 basic salary
• Quarterly company bonus plus annual performance‑related bonus
• 25 days holiday plus bank holidays
• BUPA cash plan
• Lunch provided
• Ongoing learning and development

Interested?

If you’re a Regional Manager, Service Manager, or Operations Manager looking for a role with real responsibility and autonomy, this is a role worth discussing.

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