Senior Client Operations Manager
£48,000 - £50,000 — Hybrid (3 days on site in Hatfield)
A fast‑growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This high‑impact role involves shaping onboarding strategy, leading a small team, and partnering across functions to deliver a seamless, scalable client experience.
The Opportunity
You’ll be the go‑to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best‑in‑class experience. You will also identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.
What You’ll Be Doing
- Own and evolve the global onboarding function - from strategy through to execution and optimisation
- Lead and develop a team responsible for delivering onboarding across markets
- Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
- Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
- Collaborate cross‑functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
- Track performance using data and KPIs, using insights to refine onboarding and operational processes
- Act as the key point of accountability for onboarding delivery globally
- Communicate progress, risks, and outcomes clearly to senior stakeholders
- Lead workshops and planning sessions to align teams and drive execution
- Embed best practices in project delivery and operational processes
What We’re Looking For
- Proven experience in project management, operations, or process improvement
- Strong track record of managing client onboarding or similar customer‑facing operational processes
- Experience leading and developing teams
- Ability to drive continuous improvement and scale processes in a growing business
- Excellent stakeholder management and communication skills
- Data‑driven mindset with experience using metrics and KPIs to inform decisions
- Comfortable working across multiple teams in a fast‑paced, global environment
- Familiarity with tools such as Asana, Jira, Monday.com, or similar
- Certifications such as PRINCE2 or Lean Six Sigma are a plus
Why Apply
- Take ownership of a critical, high‑visibility function
- Influence how onboarding is delivered globally at scale
- Work in a collaborative, cross‑functional environment
- Play a key role in driving operational excellence and business growth
If you’re passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.
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