Global Revenue Operations Director
Application Deadline: 15 May 2026
Department: Leadership
Employment Type: Full Time
Location: London
Reporting To: Managing Director
Compensation: £145,000 / year
Description
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well‑being solutions. Guided by our shared missions – ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ – we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role in Our Mission: The Global Revenue Operations Director will lead the transformation of our revenue engine into a strategic growth lever and a competitive advantage. As a visionary leader you will architect and implement a modernised, AI powered revenue operations infrastructure that democratises data and enables real‑time insights, shaping how we drive performance, and growth across Reward Gateway | Edenred. You will assess our current operating model, systems, and ways of working and define a clear path forward, balancing near‑term operational excellence with mid‑term capability build. This transformational position has been created to elevate our revenue operations model to a best‑in‑class, proactive function with automated intelligence, empowering our go‑to‑market teams with democratised data, self‑service analytics and real time insights. Operating globally, you will partner closely with senior stakeholders across Strategy, Sales, Marketing and Customer Success ensuring Revenue Operations is positioned as a strategic, insight‑led partner to the GTM organisation. Reporting directly into the MD, Edenred Engagement, with close partnership with the CRO Benefits & Engagement, Edenred.
As Global Revenue Operations & Strategy Director, you will:
- Define and deliver a clear Revenue Operations plan that supports business priorities and growth objectives.
- Assess and evolve our existing operational framework, finding opportunities to improve efficiency, scalability and alignment across the revenue lifecycle.
- Lead the evolution of the function from a reporting‑focused capability to a proactive, insight‑led, and strategically aligned GTM partner.
- Drive the adoption of AI, automation, and improved use of data to enhance decision‑making, performance visibility, and operational efficiency.
- Oversee and optimise our GTM systems and processes, ensuring they are aligned, integrated, and support business growth.
- Improve visibility across pipeline, forecasting and revenue performance, enabling more consistent and accurate decision‑making.
- Establish greater consistency and alignment across regions, while supporting local market needs.
- Build strong partnerships with senior stakeholders, embedding Revenue Operations into day‑to‑day commercial decision‑making.
- Develop and lead a high‑performing RevOps function, ensuring the right balance of capability to support both current and future needs.
What’s In It For Me? A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:
- Annual performance‑related bonus
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E‑books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
To see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing, click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!
Flexible, hybrid working: Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office a minimum of two days per week.
What You’ll be Doing:
Strategic Leadership & Transformation
- Define and deliver a clear global Revenue Operations strategy aligned to business growth objectives and commercial priorities.
- Lead the evolution of the function from tactical execution to strategic architecture.
- Assess the current operating model, systems, and ways of working, identifying opportunities to improve effectiveness, scalability, and alignment.
- Translate strategic priorities into a structured roadmap, balancing longer‑term capability build with ongoing operational delivery.
- Drive the evolution to self‑service real time enablement for frontline leaders.
- Champion the democratisation of data across all GTM functions globally.
Technology, data and AI enablement:
- Own and oversee the effectiveness of core GTM systems, ensuring they are aligned, optimised, scalable, and support business growth.
- Lead the architecture and integration of systems and data to improve visibility and consistency across the revenue lifecycle. Including integration of core systems, intelligence tools, analytics tools, communication, benefits (incl US and UK benefits) and reporting systems.
- Create a unified, single source of truth data architecture, eliminating manual data.
- Drive the adoption of AI and automation capabilities to enhance forecasting, performance insight, and operational efficiency.
- Ensure data quality, governance, and accessibility support more informed and timely decision‑making across the business.
- Maximise value extraction from our GTM technology stack.
Data analytics and business intelligence:
- Strengthen visibility across pipeline, forecasting, and revenue performance metrics. Transform from static reports to real time predictive insights.
- Enable commercial leaders with clear, relevant, and actionable insights to support faster, data‑led decision‑making.
- Deploy predictive AI forecasting tools using activity, sentiment, conversational and external signals.
- Implement conversational analytics and AI powered tools for insights, expansion and client health monitoring.
- Drive improvements in forecasting accuracy, pipeline management, and overall commercial performance.
- Implement real time pipeline generation and campaign performance tracking.
- Evolve reporting into proactive insight and forward‑looking performance management.
Global alignment & operating model:
- Develop a consistent and scalable worldwide Revenue Operations framework across all Reward Gateway/Edenred regions. Collaborate with Managing Directors and the Business Line CRO to define the technology stack and operating model.
- Balance global standardisation with regional flexibility and autonomy to support local market performance.
Revenue operations excellence:
- Drive efficiency in Go to Market Teams, including SDR, Sales Consultants, Client Success Manager and Account Managers.
- Support Go to Market Leaders with insights and tools to reduce sales cycles and Customer Acquisition Costs (CAC).
- Provide insights and tools to support the improvement win rates and drive positive Net Revenue Retention (NRR).
- Implement always‑on experimentation and real time GTM playbook optimisation.
Leadership & capability:
- Lead and develop a high‑performing, globally distributed Revenue Operations team, developing capabilities in AI, automation and predictive analytics.
- Evaluate the Revenue Operations resources across UK, US and Bulgaria and make recommendations on investments in headcount/training & development for our transformation.
- Build strong collaborative relationships with senior stakeholders globally, positioning Revenue Operations as a trusted advisor to commercial leadership.
- Act as a key contributor to broader commercial strategy, using data and insight to influence decision‑making.
- Foster a culture of continuous innovation and improvement.
Experience and Skills You Need in this Role:
- Proven experience leading Revenue Operations in a SaaS or B2B environment
- Strong track record of delivering RevOps transformation or scaling functions in growth organisations
- Experience embedding AI, automation, or advanced analytics within commercial or GTM environments
- Strong understanding of GTM systems, data, and process integration
- Ability to operate across both strategic and operational levels
- Experience working across global or multi‑region environments
- Strong commercial acumen and understanding of revenue drivers and pipeline dynamics
- Proven ability to influence and partner with senior stakeholders
- Experience leading and developing high‑performing teams
The Interview Process:
- Screening call with a member of the Talent Acquisition Team
- First stage interview with CCO Reward Gateway Edenred UK, MD Reward Gateway Edenred US and CRO Edenred Benefits and Engagement
- Take home assessment
- Final stage interview with MD Edenred Engagement and MD Reward Gateway Edenred APAC.
At Reward Gateway | Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
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