Overview
The Data Centre Manager (DCM) is a key senior position in the business who owns and takes full responsibility for all aspects of operation of 2 Pulsant Data Centres (DCs) - Manchester and Rotherham.
Department: Data Centres
Location: NW-1 (Manchester Data Centre)
Key responsibilities
- Lead the team by promoting company values and overseeing training, development, and performance.
- Ensure full compliance with health, safety, security, and environmental standards across the site.
- Manage staffing, scheduling, and resource planning to maintain uninterrupted 24/7 operations.
- Support budget planning and control site expenditure within approved processes.
- Oversee all maintenance activities, contracts, and Planned Preventative Maintenance (PPM).
- Drive energy efficiency and data hall performance, identifying opportunities for infrastructure improvements.
- Manage service management processes including incidents, change, problems, and RCA reporting.
- Ensure all on-site work meets safety, quality, and compliance requirements.
- Maintain high levels of client satisfaction through effective communication, service delivery, and client tours.
- Collaborate with Project Management to deliver client requirements to agreed milestones.
- Maintain accurate documentation, reporting, and a current site Risk Register.
- Optimise site capacity (space, power, connectivity) and conduct regular site inspections to maintain standards.
What / who we're looking for
- Full UK driving licence and access to a vehicle
- Experience working in a mission-critical data centre environment with a strong understanding of data centre infrastructure.
- Client-facing experience, including handling challenging situations.
- People management experience.
- Enthusiastic, driven, flexible, and proactive approach.
- Excellent analytical, process, documentation, written, and spoken communication skills.
- High accuracy, attention to detail, and strong commercial awareness.
- Ability to work under pressure, meet deadlines, and collaborate effectively.
- Knowledge of relevant UK regulations, including H&S legislation, ISO 27001, ISO 14000, and PCI.
Pulsant offers
- A supportive work environment with a focus on career growth, development, work life balance and well-being.
- A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years
- Benefits include 5% pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more.
To hear more about working at Pulsant check out: pulsant.com/careers
Equal opportunity employer statement: At Pulsant, we are committed to creating a supportive and inclusive environment where everyone feels valued and has a strong sense of belonging. If there is any way we can support you—such as providing reasonable accommodations during the application or interview process—please note this in your application, or reach out to us by email: careers@pulsant.com
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