Location
Location: Birmingham, UK (commutable distance required)
About FNZ And The Team
The Release Operations Engineer is part of the Figaro Release Operations team within Operational Support (CEO function), reporting through to the Head of Support Services and the Release Operations Team Leader. The team is responsible for deploying software and delivering accompanying documentation to FNZ Figaro clients, acting as a quality gatekeeper for release packages, and supporting internal code bases and environments used by developers and testers.
Role overview
You will play a key role in the deployment and delivery of software releases across FNZ platforms for internal and external FNZ Figaro clients, delivering to agreed timelines. Working closely with Delivery, Product and Support teams, you will execute release activities and continuously improve release processes. You may also support configuration and maintenance of underlying infrastructure used by Figaro to enable successful software deployment, ensuring documentation is provided and processes are followed accurately. This is a varied, technical role requiring strong problem‑solving capability and the ability to communicate clearly with technical and non‑technical stakeholders.
Key responsibilities
Release engineering & deployments
- Deploy FNZ Figaro software to internal and external environments using appropriate technology for the change.
- Support and coordinate release and deployment activities across hybrid environments, including Google Cloud Platform (GCP), Microsoft Azure, AWS, and on-prem IBM platforms.
- Support deployments using automation tools and frameworks.
- Carry out agreed application maintenance tasks.
- Lead or assist with software and infrastructure changes for internal FNZ Figaro and client environments.
Change management, governance & readiness
- Produce and maintain release documentation, including release notes, implementation plans, rollback plans, runbooks, and release communications.
- Contribute to Release Boards, ensuring releases follow the FNZ Change Management lifecycle and that Release Operations activities are completed.
- Coordinate technical and operational readiness activities (pre-checks, deployment windows, cutover plans, post-release validation).
Continuous improvement / automation / DevOps ways of working
- Participate in analysis, design, testing and implementation of process improvements and automation to improve efficiency and reliability of change delivery across FNZ Figaro teams.
- Participate in projects supporting delivery of change from initial design through to production implementation.
Support, stakeholder & team contribution
- Provide technical support to FNZ Figaro staff and clients, including working on client site when required.
- Independently investigate and diagnose support issues, proposing solutions and providing advice to resolve incidents.
- Provide mentoring, guidance and technical support to junior team members and wider FNZ Figaro teams as required.
- Manage work commitments with minimal referral, providing regular progress updates to the Release Operations Team Leader.
- Provide voluntary out-of-hours deployment cover, including weekends and public holidays.
- Work collaboratively with Release Management, Managed Service Operations, Infrastructure, Solutions Development, Product Owners and other FNZ departments.
Essential Experience
Required experience and skills
- Experience in a Release Management / Release Engineering role.
- Experience in a client-facing support role.
- Experience documenting processes, procedures and policies for internal use.
- Experience working in regulated environments (financial services preferred).
Essential behaviours
- Highly self-motivated and delivery-focused; confident taking initiative and working independently.
- Highly logical with proven problem-solving capability.
- Strong organisation, administration and time management.
- Clear written and verbal communicator; effective with internal and external stakeholders.
Technical skills
- Familiarity with JIRA and Confluence.
- Intermediate SQL skills.
- Familiarity with IBM i (iSeries/AS400) platforms.
- Knowledge of operating systems: IBM, Windows, Linux.
- Cloud knowledge: AWS and GCP (and deployment coordination across Azure is part of the environment).
Desirable
- Experience with Terraform, Jenkins, Infrastructure as Code, SDLC, CI/CD, automation, and DevOps methodologies.
- ITIL certification.
Applications will close May 13th. Early application is encouraged.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
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