Company Description
Wise is a global technology company building the best way to move and manage the world’s money.
Job Description
We are looking for a leader to help build systems that detect fake identities, validate that consumers and businesses are who they say they are, and deliver a low‑friction, risk‑smart onboarding journey.
Why this role
- KYC onboarding sits at the heart of growth and compliance. You’ll lead the analytics strategy to deliver a low‑friction, risk‑smart onboarding journey for consumer and business customers.
What You’ll Do
- Own the KYC onboarding measurement framework: define and iterate funnel and operational KPIs (conversion, verification SLAs, manual review demand, risk mix, returns/deactivations) and ensure a single source of truth for Product, Ops, and Compliance.
- Act as a leader across the domain.
- Lead and develop a team of analysts: help them set priorities, coach for impact, and uplevel stakeholder influence and analytical rigor.
- Generate insights to reduce friction and cost: identify drop‑offs, false positives/returns, process bottlenecks, and opportunities to shift manual demand to automation.
- Build and maintain reliable, self‑serve BI views; standardise definitions and documentation so stakeholders make consistent decisions.
- Partner with KYC Continuous Improvement (CI), QA, Training, and Vendor Ops to align on process changes, quality signals, and learning loops.
- Drive analysis quality, documentation standards, and reproducibility across onboarding analytics.
Qualifications
A bit about you
- Experienced analytics leader in high‑stakes domains balancing customer experience, operations, and compliance.
- Proven at turning ambiguous problems into crisp measurement plans and shipped insights; strong SQL/BI skills and comfort with complex datasets.
- Skilled at building shared definitions and a single source of truth across Product, Ops, and Compliance.
- People leader who coaches analysts in problem framing, methodology, stakeholder management, and documentation standards.
Nice to have
- Familiarity with risk management frameworks.
- Exposure to financial crime concepts (fraud, money laundering, etc.).
- Experience working in a platform‑oriented team.
What We Offer
- Salary: £105,000 – £150,000
- Company Restricted Stock Units
- Numerous great benefits in our London office.
Key Benefits
- Hybrid working + MobileWiser (work from anywhere in the world up to 90 days a year)
- Paid annual holiday, sick days, parental leave and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.
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