Senior Client Service Manager, UK
Job Description
Discover an Exciting New Opportunity with Advantage
Experience & Background
- 5+ years’ experience in a senior sales, category management, customer marketing, retail trading or client service role within FMCG or grocery retail.
- Strong recent experience within the UK grocery industry is essential, gained either on the supplier or retailer side.
- Experience working within a market research, insight, consultancy or marketing services environment is desirable but not essential.
- Exposure to other retail, digital, wholesale or On – Trade channels is advantageous.
- High proficiency in Microsoft Excel, PowerPoint and Teams.
- Familiarity with Salesforce and modern analytics / AI tools (e.g. Microsoft Copilot, Tableau, ChatGPT) is beneficial but not required.
What Success Looks Like in This Role
- Revenue growth delivered through strong retention, upsell and new client acquisition across a defined portfolio.
- Consistent conversion of insight debriefs and workshops into incremental commercial opportunities.
- High levels of senior client engagement, advocacy and long – term partnership.
- Strong contribution to UK & Ireland business planning and pipeline development.
Key Responsibilities
- Achieve revenue growth goals by maximising client retention and identifying upsell and cross – sell opportunities through robust account planning.
- Proactively identify, develop and win new business opportunities with both existing and prospective clients.
- Build and maintain trusted relationships with senior supplier and retailer stakeholders, ensuring clients gain clear value from Advantage programmes.
- Lead commercially focused client conversations, translating business challenges into compelling proposals in partnership with Commercial and Finance teams.
- Act as a Brand Ambassador for Advantage Group through presentations, workshops, webinars, industry events and professional social channels.
- Co – own UK & Ireland account growth plans and support annual business planning alongside the Client Service Director.
- Provide regular, insight – led client updates and performance reviews, positioning Advantage as a strategic partner.
- Work cross – functionally with Operations, Programme Management and Global teams to deliver scalable, high – quality client solutions.
- Act as a senior contributor within the UK client – facing team, supporting collaboration and best practice.
Capabilities & Skills That Matter
- Strong commercial mindset with experience owning revenue growth or commercial targets.
- Confident influencer at senior stakeholder and executive level.
- Excellent presentation and storytelling skills, both in – person and virtually.
- Strong listening, written and verbal communication skills.
- Solid understanding of market research and insight – led decision making.
- High level of autonomy, resilience and problem – solving capability.
- Collaborative team player with a positive, proactive approach.
Competencies we value
Outstanding Industry Connectivity
Building thriving relationships within the UK and Ireland grocery industry, particularly FMCG suppliers and retailers. Becoming a trusted advisor within the FMCG community and creating mutually beneficial relationships with individuals outside of our own organisation that allows access to resources and expertise.
Client Leadership
Acting as an advocate for our clients, understanding their needs, and recommending the right solutions. Conducting the necessary activities to drive long‑term, sustainable growth for both Advantage and our clients, while achieving high levels of client engagement. Acting as a strategic advisor.
Prospecting for Growth
The ability to use prospecting principles, processes, and tools to identify and engage potential supplier and retailer clients in the market while continually prospecting within existing clients to understand and present solutions that meet their business needs.
Effective Communication
Understanding and applying effective communication concepts, tools, and techniques. The ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviours. Confident communicating with C‑Suite level in clients.
Insightful Presentations
The ability to present compelling and actionable insights using relevant Advantage data, qualitative insight, and trends. Proficient at using storytelling tools and techniques to engage clients and deliver new information. Can facilitate workshops to enable clients to develop clear, simple action plans to improve their performance.
Business and Financial Planning
The ability to apply business and financial concepts to make business plans and decisions to create value for our company and for our clients.
Entrepreneurial Drive
The ability to take different and creative actions to overcome obstacles that get in the way of reaching goals. Being driven, ambitious, and motivated to grow the business and exceed targets consistently and successfully.
Strategic Agility
The ability to anticipate future opportunities and trends accurately. Being future oriented and able to create competitive and breakthrough strategies and plans. Understands current market dynamics and future trends predicted by Advantage data and industry insight.
Location & Travel
This is a UK‑based, home‑working role enabled through remote collaboration tools. Travel is moderate overall but may increase during peak periods, including client meetings, presentations, industry conferences and monthly team sessions.
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