Grade C – £35,412 – £44,075 per annum
Consultation grade- subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Hybrid
Overview Of The Role
Birmingham City Council is seeking a proactive and experienced Gas Contracts Works Officer to support the effective delivery and management of gas servicing, maintenance and capital works across the Council’s housing stock. The postholder will play a key role in ensuring statutory gas compliance, contract performance, resident safety and service quality. The officer will act as a technical and operational link between contractors, internal teams and residents, ensuring works are delivered to programme, budget and required standards.
Key Responsibilities
- Support the management and monitoring of gas contracts to ensure compliance with Gas Safety (Installation and Use) Regulations and other relevant legislation.
- Inspect and monitor gas servicing, repair and installation works to ensure quality, safety and contractual standards are met.
- Assist with contract performance management, including monitoring KPIs, service delivery, costs and contractor compliance.
- Investigate customer complaints, defects and service failures, ensuring issues are resolved promptly and effectively.
- Liaise with contractors, internal colleagues and residents to coordinate access, works delivery and customer communication.
- Maintain accurate records, reports and certification, supporting audits and compliance reporting.
- Support continuous improvement in service delivery, resident satisfaction and health and safety standards.
- Contribute to risk management, safeguarding and health & safety processes related to gas works.
Essential Qualifications
- Relevant gas, building, construction or property-related qualification, or equivalent demonstrable experience.
- Knowledge of Gas Safety Regulations and associated compliance requirements.
- Evidence of ongoing professional development in a relevant technical or housing-related field.
Experience
- Experience of working in a gas servicing, maintenance or compliance environment, preferably within housing or local authority settings.
- Experience of monitoring contractor performance and quality of works.
- Experience of inspecting or overseeing gas-related works and services.
- Experience of working with residents/customers and handling service issues or complaints.
Skills, Knowledge And Abilities
- Sound working knowledge of gas safety legislation, compliance procedures and landlord responsibilities.
- Ability to interpret technical reports, certification and specifications.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Good written and verbal communication skills, including report writing and customer engagement.
- Ability to work collaboratively with internal teams and external contractors.
- Competent IT skills, including the use of housing management or compliance systems.
- A proactive, problem-solving approach with attention to detail and quality.
- Full UK driving licence and access to a vehicle is essential for this role.
This role will involve lone working.
Applicant Information
Birmingham City Council is an accredited Disability Confident Leader employer and commits to a positive and equitable recruitment journey. Applicants must have the right to work in the UK and provide proof of eligibility.
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