Forward Deployed Engineer London, United Kingdom

Forward Deployed Engineer

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team.

Responsibilities

• Design, develop, and deploy advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors.
• Implement agent-based AI solutions using the Workato Agentic AI platform.
• Develop advanced prompting, memory management, and behavior‑planning techniques to enable LLMs and agents to reliably author and execute complex workflows.
• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI‑driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
• Develop and maintain robust, scalable AI‑powered IT workflows with agent‑based decision‑making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.
• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG‑based solutions using the Workato Agentic AI platform, prioritizing exceptional customer service.
• Collaborate with cross‑functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth deployment.
• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
• Leverage strong communication skills to translate complex technical concepts into accessible insights for non‑technical audiences.

Qualifications / Experience / Technical Skills

• BTech/BE or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• 4+ years of relevant experience in design, development, and implementation.
• Proven experience in AI engineering, with a focus on agent‑based systems.
• Demonstrated ability to design and implement scalable AI‑driven workflows that enhance IT operations.
• Knowledge and hands‑on experience with integration projects, automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
• Strong working knowledge of APIs—RESTful, SOAP/XML, JSON; sound knowledge of any RDBMS/NoSQL.
• Hands‑on experience with Java, Python, or Ruby (Nice to have).
• Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.
• Experience with cloud technologies – iPaaS, SaaS applications, and cloud infrastructure.
• Experience with the Workato platform.
• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start‑up environment, with a passion for making an impact.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset.
• Ability to effectively prioritize tasks and manage time, even under high‑pressure situations.
• Strong written and oral communication skills in English, conveying complex technical concepts effectively to a non‑technical audience.
• Fast learner who can independently conduct extensive research, synthesize ideas, information, and options quickly.
• Proactive problem‑solving and readiness to take on additional initiatives and responsibilities as they arise.

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