Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. Amazon’s vision is to be the world’s most customer‑centric company, and this role as an Amazon Field Engineer and Critical Infrastructure Engineer is key to that vision. You will provide full life‑cycle support to AWS Data Centers from design inception through site improvement and maintenance.
A Day in the Life
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.
Key Job Responsibilities
- Perform design and equipment submittal review for new Data Centers in your region.
- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
- Directly support operational issues with ad‑hoc training, complex operating procedure reviews, including critical equipment, and event support.
- Own the conceptual design for existing data center upgrades and design‑solutions, which add capacity, improve availability, increase efficiency and sustainability.
- Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
- Work on concurrent projects, sometimes in multiple geographical regions.
- Initiate and lead engineering audits including on‑site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediation.
- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.
Qualifications
- Strong engineering judgement and the ability to provide recommendations despite uncertainty/ambiguity.
- Excellent communication and writing skills, attention to detail, maintain high quality standards.
- Organized and able to set priorities and meet deadlines and budget.
- Experience solving problems with engineered solutions.
- Experience managing engineering projects and consultants.
- Build trust and relationships with different stakeholders (Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers).
- Adaptable and inclined to get into the field to see things up close.
- Excited about a mix of office and field work.
Basic Qualifications
- Experience in industrial or commercial engineering in mission critical facilities including but not limited to data centers, power generation or oil and gas facilities.
- Experience researching new designs, technologies, and construction methods of data center equipment and facilities.
- Knowledge of Microsoft Office including Outlook, Word, and Excel.
- Bachelor’s degree in Electrical Engineering or a related field.
Preferred Qualifications
- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers.
- Experience with building codes and regulations for your region.
- Experience with EPMS/SCADA/BMS Controls system software or hardware.
- Experience carrying design concepts through exploration, development, and into deployment or mass production.
- Knowledge of both mechanical and electrical equipment or design related to data center electrical and mechanical topology.
Our Commitment to Equal Opportunity
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, visit the accommodations information page for more details.
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