Senior Administrator - Long Covid Team

Overview

Are you an experienced administrator ready to step into a senior role where your work truly makes a difference? Join our Long Covid Service, supporting people across Bristol, North Somerset and South Gloucestershire to manage and recover from Long Covid. As a Senior Administrator you’ll be at the heart of a compassionate, multidisciplinary team, helping to coordinate patient care, manage referrals, and ensure clinics run smoothly.

This is more than administration; you’ll line manage staff, support service improvements, and work closely with clinicians and partner services to deliver a high‑quality, patient‑centred experience. You’ll also be a key point of contact for patients, requiring professionalism, empathy, and confidence when handling a range of enquiries, including sensitive situations. If you’re organised, proactive, and thrive in a fast‑paced environment, this is a fantastic opportunity to develop your leadership skills while contributing to an innovative and evolving service.

Position: Full‑time, fixed term position for 12 months.

Responsibilities

• Manage referrals and the service email inbox, ensuring clinics are managed and data quality.
• Line manage a team administrator and collaborate with the clinical team and the SASS Business support team.
• Lead appropriate service developments and improvements.
• Make regular telephone contact with patients, booking appointments and answering standard queries, including delivery of difficult information and escalation as required.
• Serve as an essential member of the Long Covid team.

Benefits

Agenda for Change salary, full NHS benefits, 27+ days annual leave, and participation in the NHS Pension Scheme.

Equality and Diversity

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

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