Purpose of the Role
Line management of the teams at Thames Quarter and The Cavalry.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- To set clear objectives in line with business strategy and to measure and manage performance against these
- To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance
- To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy
- To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
- To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Dealing with initial enquiries, booking in viewings and negotiating offers
- Agreeing leasing offers and processing these in line with Savills procedures
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting in line with Savills procedures
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first class presentation of apartments
- Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
- Completing check in and check out reports; determining deposit returns
- Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals, driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
- Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
Skills, Knowledge and Experience
- Strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
- ARLA/IOSH
Working Hours - Monday-Friday 9am-6pm
Salary - Negotiable
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