Company: Stroke Association
Location: London
Posted: May 7th, 2026
Infrastructure & IT Service Desk Manager
Do you have experience of working in a technology management role?
We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation.
Position: SIT67 Infrastructure & IT Service Desk Manager
Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings.
Hours: Full-time, 35 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax‑free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 17 May 2026
Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation’s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users.
We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams.
The role will require:
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving diversity and inclusion efforts.
We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation works.
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