Manager, Delivery Solutions Architect – London, United Kingdom
JOB ID: FEQ327R155
As a Delivery Solutions Architect Manager, you will build and lead a team of Delivery Solution Architects (DSAs). You work closely with the Sales, Pre‑Sales, Professional Services, and Partners teams across the UK to shape post‑sales delivery strategy for major customers and report to the UK SSA & DSA leader.
DSAs collaborate with sales and engineering teams to drive customers’ adoption and growth. They guide complex customers to maximise platform value and ROI. This hybrid role combines commercial skills to foster customer relationships and drive growth with technical expertise across Databricks products.
The role has three main pillars:
- People: Hire, coach and support a diverse team to ensure customer success in their roadmap delivery.
- Business: Contribute to regional growth by positioning the team’s services with customers and generating a continuous pipeline of DSA subscriptions.
Leadership: You will be the technical sponsor and thought leader for selected customers.
You and your team will contribute to creating assets that build the Delivery Solution Architect practice and improve effectiveness and consistency in working with customers.
The impact you will have:
- Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (business value, usage growth, career growth and hiring).
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance.
- Inspire the team to be customer‑obsessed by understanding customer goals, their use cases, and Databricks technology.
- Partner with Sales, pre‑sales and professional services teams to accelerate the growth of customers.
- Work with teams to reduce customer risk and support escalations.
- Lead team activities to monitor customer progress and forecast growth.
- Provide input to grow and improve internal processes and customer success service offerings.
- Promote cross‑functional programs, plans, and documentation.
What we look for:
- 7+ years of experience in a customer‑facing role.
- Experience leading a team of pre‑ or post‑sale consultants, solution architects, technical account managers or customer success engineers.
- Experience in organisational and financial planning (e.g., revenue forecast) at a team/department level.
- Conversant with business issues customers face today and likely big data use cases across industries.
Our Commitment to Diversity and Inclusion: At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We consider all applicants without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other protected characteristics.
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