Overview
Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business.
Salary: GBP30,000 – GBP35,000 per annum.
Key Responsibilities
- Manage incidents, service requests, and change requests within SLA, ensuring high‑quality support.
- Support and troubleshoot products and systems.
- Investigate issues using OS, database, and remote tools.
- Own tickets through to resolution.
- Work with Developers to resolve defects and manage changes.
- Collaborate with internal teams and support customers.
- Assist with testing and produce clear documentation.
Key Skills & Experience
- 3+ years in a technical support role.
- SQL (MS SQL Server 2008–2019).
- Power BI and SSRS reporting.
- Microsoft 365, Active Directory, Group Policy.
- Cloud backups, VMware (preferred).
- Networking basics (firewalls, switches).
- Strong organisation, communication, and stakeholder management skills.
Details
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