IT Systems Engineer – Birmingham

Overview

Principal IT are working with a global player in the Wholesale industry that are looking for an IT Systems Engineer to join their team to provide technical support within the business.

Salary: GBP30,000 – GBP35,000 per annum.

Key Responsibilities

• Manage incidents, service requests, and change requests within SLA, ensuring high‑quality support.
• Support and troubleshoot products and systems.
• Investigate issues using OS, database, and remote tools.
• Own tickets through to resolution.
• Work with Developers to resolve defects and manage changes.
• Collaborate with internal teams and support customers.
• Assist with testing and produce clear documentation.

Key Skills & Experience

• 3+ years in a technical support role.
• SQL (MS SQL Server 2008–2019).
• Power BI and SSRS reporting.
• Microsoft 365, Active Directory, Group Policy.
• Cloud backups, VMware (preferred).
• Networking basics (firewalls, switches).
• Strong organisation, communication, and stakeholder management skills.

Details

• Full‑time.

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