Job Title: Integration Manager
Location: Salisbury (Hybrid)
Company: Fexco Property Services
Type of Employment: Full Time, Permanent
About this Role:
We are seeking a highly organised and proactive Integration Manager to oversee the seamless onboarding of new developments into our property management portfolio. This role is pivotal in ensuring a smooth transition from developer handover to full management, including coordinating snagging processes, engaging with customers, and maintaining high service standards.
Main Duties and Objectives:
- Oversee the transition of new developments from the developer to the property management company.
- Ensure all contractual obligations related to the handover process are met.
Snagging & Quality Control
- Conduction snagging inspections and work closely with developers to resolve defects.
- Maintain a comprehensive snagging tracker to ensuretimelycompletion of remedial works.
- Liaise with internal teams to ensure properties meet quality standards before handover.
Customer Engagement & Communication
- Act as the main point of contact for residents during the onboarding phase.
- Organise and lead resident welcome meetings and information sessions.
- Address initial customer concerns and ensurea high levelof satisfaction during the handover process.
Stakeholder Coordination
- Work closely with developers, contractors and internal teams to align expectations and timelines
- Ensure smooth communication between all stakeholders to prevent delays and misunderstandings.
- Provide regular progress updates to senior management.
Compliance & Reporting
- Ensure all regulatory and compliance requirements are met during the handover process.
- Maintain detailed records of handovers, snagging issues and customer interactions.
- Generate reports and insights to improve future onboarding processes.
Essential Skills:
- 5 years + experienceofresidential property management.
- ATPI and expected to be working towards MTPI or other relevant qualifications.
- Knowledge of relevant legislatione.g.Landlord & Tenant Act, RICS Code etc.
- Strong experienceofbudget management, financialcontroland delivering cost efficiency.
- Good knowledge of building management and repair projects.
- Commercial acumen and negotiation experience.
- Ability to inspect properties and provideaccuratespecifications.
- Ability to assess quotations for minor works to ensure value for money and make recommendations for appointment of competent contractors.
Additional Skills:
- Practical attitude with abilityto make decisions onbestapproach from a technical perspective.
- Excellent communication skillsto includewritten and verbal presentations.
- Flexible approach to travel and working hours to accommodate customer meetings and out of hoursrota.
- Experienceofworking in a fast-paced, customer-focused environment.
- Experienceofmentoring and coaching for success.
- Experience inmanaging a team.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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