Guest Services Manager

A fantastic opportunity at voco St.David’s Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5-star hotel!

We are offering a salary of 35,009.70

Our Guest Services Managers ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. They communicate both internally within the front office and externally, with the wider hotel team and the immediate locale, to ensure the guest experience is personalised and always exceeds expectation.

To succeed as our Guest Services Manager, you will need:

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
• Proven track record with success at working with loyalty schemes and enrolments.
• Have an awareness of market trends and the ability to implement new initiatives.
• Good understanding of systems to support driving results: Opera, Delphi, Microsoft suite.

Our Guest Services Manager enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, giving global opportunities.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
• Company sick pay and life insurance.
• Wagestream – a financial wellbeing app that allows you to save, track and withdraw your pay as you earn it.
• Discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores – all the way from retail to cinema.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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